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IT Sr Tech Ops Manager - Work From Home

Company: Alight
Location: Lincolnshire
Posted on: June 12, 2021

Job Description:

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive.

We're growing our team of technologists to drive innovation to support hundreds of millions of employee interactions per year. We build highly scalable enterprise solutions with leading technologies and are developing a strategic roadmap to continue driving future innovations for web, mobile, and third-party integrations.

Be part of a team that is taking our enterprise solutions to the cloud!

Note: this role is a virtual/work from home/remote opportunity

In this role, you will be accountable for managing a team that is responsible for Mainframe Tape, Storage, Performance and Capacity planning. Their responsibilities also include software and hardware installations and maintenance for related products. You will also ensure that all documentation is current, support the Disaster Recovery plan for the mainframe environment, and interface with various business Units.


Management skills: 5+ years managing technical staff on this platform

Technical Skills: 7+ years minimum of Mainframe Tape and Disk Storage

Technical Project Management on a small to medium scale.


Manage IT staff by recruiting, training, and coaching employees, communicating job expectations and appraising

their performance.

Design, develop, implement, and coordinate systems, policies, and procedures

Participate in audits of the environment

Project manage all software deployments

Act in alignment with user needs and system functionality to contribute to organizational policy

Functional Skills:


Strong analytical skills

Ability to multitask and prioritize activities

Strong interpersonal and communication skills

High Technical Aptitude

Team-oriented approach

Ability to interpret technical information and review user requests

Strong troubleshooting skills

Ability to lead projects and manage timelines

Ability to transform user requirements into actionable tasks

Competencies/Knowledge of:

  • IBM DS8K DISK software
  • FDR ABR backup and archive
  • IBM's RMM Tape Management
  • IBM TS7700
  • DF/SMS
  • Catalog management
  • REXX or SAS/MXG programming skills
  • Large Parallel Sysplex Environment experience
  • Problem determination skills
  • SMF/RMF experience
  • SMPE experience
  • TCP/IP skills
  • ISV product installation experience
  • Large system/sysplex experience

Miscellaneous Responsibilities

Paged on SEV 1 problems to help manage the issue

Disaster Recovery

Amount of Travel: 0-5%

Education: Bachelors Degree required preferably in a Computer Science discipline or comparable work experience.

About Alight

With an unwavering belief that a company's success starts with its people, Alight Solutions is a leading cloud-based provider of integrated digital human capital and business solutions. Leveraging proprietary AI and data analytics, Alight optimizes business process as a service (BPaaS) to deliver superior outcomes for employees and employers across a comprehensive portfolio of services. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100 at

Background Check Required

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Equal Employment Opportunity

Alight is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, physical or mental disability, veteran or military status, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, Alight takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, protected veteran status, or national origin.

Reasonable Accommodations

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Diversity Statement

At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Authorization to Work in the United States

Applicants for employment in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Keywords: Alight, Chicago , IT Sr Tech Ops Manager - Work From Home, Other , Lincolnshire, Illinois

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