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Client Success Leader

Company: myGwork
Location: Chicago
Posted on: June 12, 2021

Job Description:

IPS Client Success Leader is a driven leader who is able to lead a team of professionals to develop a best in class Integrated Portfolio Services (IPS) and Transaction Management platform that serves our IPS/TM sales and client account management professionals to:

Ensure IPS clients have more rewarding experiences with our teams, solutions and technologies

Smoothly oversee new client transitions

Identify new business opportunities with existing IPS clients

Grow and support existing business to improve IPS account retention

Proactively organize and support master services agreement (MSA) renewal strategies

Assist in organization of Annual and Quarterly Business Reviews (ABR's and QBR's) with IPS clients

Proactively provide data and insights to IPS brokers to drive cross-selling growth

Enhance the overall sale and account management process to make winning, growing and retaining business easier/faster/smarter

Support IPS Sales with "solutioning" and "deal engineering" for new opportunities, to include staffing/gearing ratios, scopes of work, and pricing strategies/approaches

Create training and onboarding programs for new IPS brokers

IPS Client Success Leader team would collaborate with all service lines and products across Markets and CS to translate client/prospect business requirements into best in class action plans. The ideal candidate should have a successful track record of leading high-performing teams, including virtual teams.

The IPS Client Success Leaderdemonstrates visible leadership by leveraging technologies, and actively identifying best-in-class sales and client account management solutions and driving consistency and innovation.



Ability to lead large, diverse teams, through influence and provide leadership and direction as it relates to integration across service lines.

Demonstrate the ability to create a solution-oriented environment whereby the team is consistently seeking to identify leading edge IPS/TM practices focused on delivering value to the client while working within the process requirements of the sales lead/ account lead and JLL.

Capable of creating trusted relationships IPS brokers, and throughout the IPS/TM Sales and Account environment to leverage sales and account management capabilities and expertise to enhance JLL's existing and future IPS/TM clients.

Responsible for end to end employee management including; hiring, onboarding, development, and mentoring of team members. Manage direct reports and provide oversight/influence over additional staff as needed to deploy process/program changes.

Take ownership of and communicate a clear vision that aligns with overall JLL objectives

Identify new JLL capabilities, including technology innovations, that delivers value to the client by socializing and aligning opportunities via the sales/account/broker lead and JLL/T business partners

Relationship Management / Client Service

Maintain strong working relationships with key Stakeholders.

Provides oversight and manages the relationship/alignment between various platform stakeholders and the delivery team.

Prepare content and participate in quarterly business reviews to increase cross-selling and client retention

Ensure team is using analytics to proactively identify opportunities for new services

Utilize data to increase cross selling to IPS clients

Make certain team fully supports IPS/TM initiatives and proactively identifies opportunities for improving processes and deliverables.

Maintain strong working relationships with IPS/TM leadership associated with sales and client account management.


Bachelor degree in Real Estate or Business required, Masters Degree preferred.

Ten years of documented, progressive experience in Real Estate with knowledge around process improvement and best practice implementation.

Extensive experience in a client-focused, results/metrics-driven organization

Experience in leading high-performing teams both in local offices and remote locations.

Excellent verbal and written communications skills via 1:1 and group interactions/routines, PowerPoint presentations and email.

Well-versed in financial analytical work; good understanding of Proforma creation and management.

Strong people and process leadership

Strong relationship building and management skills

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This employer is a corporate member of myGwork, the business community for LGBTQ+ professionals, graduates, inclusive employers & anyone who believes in workplace equality.

Keywords: myGwork, Chicago , Client Success Leader, Other , Chicago, Illinois

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