IPS Client Success Leader is a driven leader who is able to lead
a team of professionals to develop a best in class Integrated
Portfolio Services (IPS) and Transaction Management platform that
serves our IPS/TM sales and client account management professionals
Ensure IPS clients have more rewarding experiences with our
teams, solutions and technologies
Smoothly oversee new client transitions
Identify new business opportunities with existing IPS
Grow and support existing business to improve IPS account
Proactively organize and support master services agreement (MSA)
Assist in organization of Annual and Quarterly Business Reviews
(ABR's and QBR's) with IPS clients
Proactively provide data and insights to IPS brokers to drive
Enhance the overall sale and account management process to make
winning, growing and retaining business easier/faster/smarter
Support IPS Sales with "solutioning" and "deal engineering" for
new opportunities, to include staffing/gearing ratios, scopes of
work, and pricing strategies/approaches
Create training and onboarding programs for new IPS brokers
IPS Client Success Leader team would collaborate with all
service lines and products across Markets and CS to translate
client/prospect business requirements into best in class action
plans. The ideal candidate should have a successful track record of
leading high-performing teams, including virtual teams.
The IPS Client Success Leaderdemonstrates visible leadership by
leveraging technologies, and actively identifying best-in-class
sales and client account management solutions and driving
consistency and innovation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ability to lead large, diverse teams, through influence and
provide leadership and direction as it relates to integration
across service lines.
Demonstrate the ability to create a solution-oriented
environment whereby the team is consistently seeking to identify
leading edge IPS/TM practices focused on delivering value to the
client while working within the process requirements of the sales
lead/ account lead and JLL.
Capable of creating trusted relationships IPS brokers, and
throughout the IPS/TM Sales and Account environment to leverage
sales and account management capabilities and expertise to enhance
JLL's existing and future IPS/TM clients.
Responsible for end to end employee management including;
hiring, onboarding, development, and mentoring of team members.
Manage direct reports and provide oversight/influence over
additional staff as needed to deploy process/program changes.
Take ownership of and communicate a clear vision that aligns
with overall JLL objectives
Identify new JLL capabilities, including technology innovations,
that delivers value to the client by socializing and aligning
opportunities via the sales/account/broker lead and JLL/T business
Relationship Management / Client Service
Maintain strong working relationships with key Stakeholders.
Provides oversight and manages the relationship/alignment
between various platform stakeholders and the delivery team.
Prepare content and participate in quarterly business reviews to
increase cross-selling and client retention
Ensure team is using analytics to proactively identify
opportunities for new services
Utilize data to increase cross selling to IPS clients
Make certain team fully supports IPS/TM initiatives and
proactively identifies opportunities for improving processes and
Maintain strong working relationships with IPS/TM leadership
associated with sales and client account management.
Bachelor degree in Real Estate or Business required, Masters
Ten years of documented, progressive experience in Real Estate
with knowledge around process improvement and best practice
Extensive experience in a client-focused, results/metrics-driven
Experience in leading high-performing teams both in local
offices and remote locations.
Excellent verbal and written communications skills via 1:1 and
group interactions/routines, PowerPoint presentations and
Well-versed in financial analytical work; good understanding of
Proforma creation and management.
Strong people and process leadership
Strong relationship building and management skills
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