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Account Manager

Company: Refinitiv
Location: Chicago
Posted on: June 13, 2021

Job Description:

Position Summary

The Account Manager is responsible for maintaining deep customer relationships to drive account revenue growth and retention. By collaborating with internal partners, the Account Manager delivers exceptional service and a valuable solution. The position manages a defined book of business aligned by customer segment within a geography and will be accountable for the commercial close of all deals and retention of existing business. You will also open larger solution opportunities and introduce Proposition Sales and Customer Success Managers..

Role Responsibilities:

  • Demonstrate deep understanding of the customer decision makers' strategies, priorities and needs
  • Maintain solid understanding of Refinitiv propositions to initiate conversations and raise interest
  • Build and embed a long-term trusted advisor relationship within accounts
  • Drive growth by expanding Refinitiv footprint within accounts
  • Expand overall customer engagement and increase net revenue within book of business
  • Oversee all commercial activities within accounts, owning the end-to-end customer relationship
  • Drive efficiency in account administration
  • Manage internal and external stakeholders and maintain networks to negotiate and close deals

Qualifications and Experience Required:

  • Strong understanding of customers - their business model and workflows
  • Highly motivated self-starter who can manage his/her work independently
  • Industry experience within the customer segments of Wealth and Asset Management
  • Presentation and communication skills: ability to deliver and communicate at all levels within an organization
  • Strong interpersonal skills including relationship building and negotiating
  • Selling skills (identity, develop and articulate a complex proposition/consultative selling)
  • Ability to develop and execute a sales plan
  • Problem solving--ability to understand, articulate, structure and solve client needs
  • Ability to collaborate with account team and other internal stakeholders
  • University/college degree required
  • Work experience in applicable industry and knowledge of customer workflow required
  • Proven account management experience in a customer facing environment required
  • Customer relationship management experience required throughout all levels within an organization, including C-level

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.

At LSEG we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage collaboration, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels driven to reach their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.

LSEG are committed to supporting emotional, physical, financial and societal wellbeing. Our tailored benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and retirement planning to paid volunteering days and consumer discounts.

We also make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please make your recruiter aware, we want to ensure you perform at your best.

As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with purposeful careers.

Please take a moment to read this privacy notice carefully, as it describes what personal information the London Stock Exchange Group (LSEG) ("We") may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Keywords: Refinitiv, Chicago , Account Manager, Other , Chicago, Illinois

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