Workplace Solutions Technician

Company: Audi of America
Location: Libertyville
Posted on: June 13, 2021

Job Description:

Role Summary:

As a Workplace Solutions Technician, you will provide a world-class customer service experience to O365/M365 customers. In addition to M365/O365, you will be responsible for supporting the entire end user computing environment which includes mobile devices, printing, peripherals, audio-visual, productivity applications and asset management acting as the second-tier support SME.

Role Responsibilities:

• Provide first class customer experience with each and every interaction (35%)
• Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management (20%)
• Support installation, configuration, and support of Microsoft Office 365 on multiple platforms (5%)
• Collaborate with subject matter experts and escalation managers when additional support is needed (5%)
• Support and maintain client computing OS and hardware (10%)
• Document all work completed and updates in the incident management system (5%)
• Maintain technical knowledge in the industry with internal/external training by supplemental training to improve performance and develop specialization. (5%)
• Create and maintaining technical documentation as it pertains to the end user computing environment (5%)
• Provide assistance with the installation & maintenance of the VCI telephone system (5%)
• Maintain inventory of all client hardware and productivity software (5%)
• Facilitate the return of all off-lease equipment per leasing schedules (5%)

Experience:

Required -

• 3 years' experience in Information Technology field supporting the installation, configuration and support of end user PC & Mac hardware
• 2 years' experience in supporting Office 365, cloud-based systems and mobile device environment

Education:

Required -

• Associate Degree in Computer Science or equivalent experience

Desired -

• Bachelor's degree

General Skills:

• Windows PC Operating System (Windows 10) / Desktop administration
• Demonstrated problem-solving skills
• Understanding of Office 365 Suite and subscription plans
• Support of Apple devices (iPhones & iPads) & Android devices
• Macintosh Hardware and Operating System
• JAMF Pro Mac Device Management Platform
• Microsoft System Center Configuration Manager (SCCM)
• Active Directory & Azure Active Directory
• Microsoft InTune
• Excellent written and verbal communication skills
• Knowledge of Agile (DevOps/SCRUM) methodologies
• Thorough knowledge of legacy Office applications to include Word, Excel, OneNote, PowerPoint, Skype/Teams, OneDrive for Business, Publisher, etc.

Specialized Skills:

Required -

• CompTIA A OR ITIL Foundation
• MCSA: Universal Windows Platform

Desired -

• CompTIA Security
• MCSA: Office 365
• Canon UnifFLOW Print Management

Work Flexibility:

• Lift 50lbs
• Flexibility to work outside core hours to support business

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Keywords: Audi of America, Chicago , Workplace Solutions Technician, Other , Libertyville, Illinois