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Workplace Solutions Technician

Company: Audi of America
Location: Libertyville
Posted on: June 13, 2021

Job Description:

Role Summary:

As a Workplace Solutions Technician, you will provide a world-class customer service experience to O365/M365 customers. In addition to M365/O365, you will be responsible for supporting the entire end user computing environment which includes mobile devices, printing, peripherals, audio-visual, productivity applications and asset management acting as the second-tier support SME.

Role Responsibilities:

  • Provide first class customer experience with each and every interaction (35%)
  • Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management (20%)
  • Support installation, configuration, and support of Microsoft Office 365 on multiple platforms (5%)
  • Collaborate with subject matter experts and escalation managers when additional support is needed (5%)
  • Support and maintain client computing OS and hardware (10%)
  • Document all work completed and updates in the incident management system (5%)
  • Maintain technical knowledge in the industry with internal/external training by supplemental training to improve performance and develop specialization. (5%)
  • Create and maintaining technical documentation as it pertains to the end user computing environment (5%)
  • Provide assistance with the installation & maintenance of the VCI telephone system (5%)
  • Maintain inventory of all client hardware and productivity software (5%)
  • Facilitate the return of all off-lease equipment per leasing schedules (5%)

Experience:

Required -

  • 3 years' experience in Information Technology field supporting the installation, configuration and support of end user PC & Mac hardware
  • 2 years' experience in supporting Office 365, cloud-based systems and mobile device environment

Education:

Required -

  • Associate Degree in Computer Science or equivalent experience

Desired -

  • Bachelor's degree

General Skills:

  • Windows PC Operating System (Windows 10) / Desktop administration
  • Demonstrated problem-solving skills
  • Understanding of Office 365 Suite and subscription plans
  • Support of Apple devices (iPhones & iPads) & Android devices
  • Macintosh Hardware and Operating System
  • JAMF Pro Mac Device Management Platform
  • Microsoft System Center Configuration Manager (SCCM)
  • Active Directory & Azure Active Directory
  • Microsoft InTune
  • Excellent written and verbal communication skills
  • Knowledge of Agile (DevOps/SCRUM) methodologies
  • Thorough knowledge of legacy Office applications to include Word, Excel, OneNote, PowerPoint, Skype/Teams, OneDrive for Business, Publisher, etc.

Specialized Skills:

Required -

  • CompTIA A OR ITIL Foundation
  • MCSA: Universal Windows Platform

Desired -

  • CompTIA Security
  • MCSA: Office 365
  • Canon UnifFLOW Print Management

Work Flexibility:

  • Lift 50lbs
  • Flexibility to work outside core hours to support business

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Keywords: Audi of America, Chicago , Workplace Solutions Technician, Other , Libertyville, Illinois

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