Director, Salesforce Development and Integration

Company: Adtalem Global Education Inc.
Location: Chicago
Posted on: June 12, 2021

Job Description:

Opportunity at a Glance

OnCourse Learning (OCL) is seeking an energetic and experienced solutions and delivery leader to oversee the Salesforce platform and to successfully execute business application projects in a rapidly growing and highly cross-functional environment. This role is responsible for providing overall architecture, software upgrades, maintenance, strategies and techniques within the current OCL Salesforce ecosystem (i.e. Sales and Service Cloud, CPQ and Billing) and integrated applications.

The ideal candidate is a highly self-motivated individual with a startup mindset who thrives in a fast-paced and high-volume work environment. This person must have exceptional resource management and prioritization skills with the ability to collaborate and communicate effectively with all levels of an organization. They will work closely with Sales, Sales Operations, Finance, Marketing, Customer Service, Product and IT to ensure product solutions support business needs, follow strong architectural principles, and serve as a technical & thought leader for the Salesforce ecosystem.

Responsibilities

• Lead, develop, and mentor a high performing Salesforce team in an Agile environment consisting of Salesforce developers, analysts and administrators including contractors.
• Responsible for the management of overall OCL Salesforce ecosystem (i.e. Sales and Service Cloud, CPQ and Billing) and the integrations between the Salesforce environment and the e-commerce/ERP environments.
• Responsible for the delivery of Salesforce services, sprint releases and products to OCL internal customers, and respond collaboratively to customer needs by development and delivery of new Salesforce product concepts.
• Drive optimization of solutions through an understanding of business needs and technology capabilities.
• Collaborate with the IT technical team to ensure the Salesforce team adheres to company standards, policies and processes and follows best practices when architecting, programming or documenting solutions.
• Work closely with business leaders and product managers to develop a roadmap that aligns to business strategy.
• Drive the design and development of a multi-year strategy that encompasses people, process, and technology.
• Manage vendor performance and relationships to effectively meet business objectives.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience managing large projects and in the creation of complex operational processes and procedures
• Thorough knowledge and understanding of Salesforce, SDLC and Agile best practices, techniques and technologies
• Experience in deploying and utilizing mature IT risk management methods and methodologies to gauge overall business risk and business impact
• Possess effective communication, risk management, and risk-based decision-making skills, enabling you to work effectively under stressful conditions
• Ability to work effectively in a consultative role with other technology resources, product managers, and leadership
• Proven ability to communicate professionally in a corporate environment, work in cross-functional collaborative teams and implement organizational change management
• Ability to deal with a fast pace and fast changing environment to meet internal and external customer needs
• Passion for big challenges and ability to work through ambiguity
• Demonstrated ability to creatively problem solve both quantitatively and qualitatively
• Strong leadership in fostering continuous learning, empowerment, and involvement
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
• Excellent interpersonal skills with ability to interact and partner within all levels of the organization and motivate others to accomplish common goals
• Ability to mentor and develop staff

Education, Experience, Knowledge and Skills

• Bachelor degree in computer science, CIS, IT, or a related field
• 10+ years working in the Salesforce.com ecosystem
• 5+ years as a manager within an IT organization
• 5+ years managing a Salesforce.com environment with multiple integration points
• 3 + years Program Management experience
• 3 + years in architecting and designing Salesforce CPQ and Billing solutions preferred
• 3 + years in designing and developing solutions on Salesforce Lightning Platform preferred
• Experience integrating Salesforce with other ERP or sales applications
• com Domain Architect (Certified Application Architect & Certified System Architect) certifications preferred
• Proficiency in various CPQ functionalities like perpetual and subscription-based licensing, seasonal licensing, amendments, extensions, and renewals
• Proficient in mapping business processes to technical solutions

OnCourse Learning

OnCourse Learning is a premier enterprise compliance, risk management, and professional development education solutions provider. Over 10,000 financial institutions and partners have adopted OnCourse Learning solutions to efficiently manage complexity, change, and growth. We've empowered over 300,000 mortgage students, both beginners, and professionals, to fulfill legal requirements, achieve professional goals, and accelerate their careers.

The mission of OnCourse Learning is to grow people and businesses by applying a consultative partnership approach to compliance, licensure, and professional development education while leveraging efficient, effective, and engaging learning solutions. We enable career success with unmatched education offerings that deliver desired learning outcomes powered by a flexible, purpose-built learning management platform. Learn more about OnCourse Learning, part of Adtalem Global Education, at www.oncourselearning.com.

Commitment to Diversity and Inclusion

We pride ourselves in nurturing a culture that encourages everyone to bring their full selves to work each day. To us, diversity and inclusion needs to be intentional to be impactful. We don't just welcome differences, we celebrate them. #WeAreAdtalem

To learn more about our commitment to Diversity and Inclusion, click here to visit our Diversity page.

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We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.

Responsibilities - Lead, develop, and mentor a high performing Salesforce team in an Agile environment consisting of Salesforce developers, analysts and administrators including contractors. - Responsible for the management of overall OCL Salesforce ecosystem (i.e. Sales and Service Cloud, CPQ and Billing) and the integrations between the Salesforce environment and the e-commerce/ERP environments. - Responsible for the delivery of Salesforce services, sprint releases and products to OCL internal customers, and respond collaboratively to customer needs by development and delivery of new Salesforce product concepts. - Drive optimization of solutions through an understanding of business needs and technology capabilities. - Collaborate with the IT technical team to ensure the Salesforce team adheres to company standards, policies and processes and follows best practices when architecting, programming or documenting solutions. - Work closely with business leaders and product managers to develop a roadmap that aligns to business strategy. - Drive the design and development of a multi-year strategy that encompasses people, process, and technology. - Manage vendor performance and relationships to effectively meet business objectives. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Experience managing large projects and in the creation of complex operational processes and procedures - Thorough knowledge and understanding of Salesforce, SDLC and Agile best practices, techniques and technologies - Experience in deploying and utilizing mature IT risk management methods and methodologies to gauge overall business risk and business impact - Possess effective communication, risk management, and risk-based decision-making skills, enabling you to work effectively under stressful conditions - Ability to work effectively in a consultative role with other technology resources, product managers, and leadership - Proven ability to communicate professionally in a corporate environment, work in cross-functional collaborative teams and implement organizational change management - Ability to deal with a fast pace and fast changing environment to meet internal and external customer needs - Passion for big challenges and ability to work through ambiguity - Demonstrated ability to creatively problem solve both quantitatively and qualitatively - Strong leadership in fostering continuous learning, empowerment, and involvement - Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies - Excellent interpersonal skills with ability to interact and partner within all levels of the organization and motivate others to accomplish common goals - Ability to mentor and develop staff Education, Experience, Knowledge and Skills - Bachelor degree in computer science, CIS, IT, or a related field - 10+ years working in the Salesforce.com ecosystem - 5+ years as a manager within an IT organization - 5+ years managing a Salesforce.com environment with multiple integration points - 3 + years Program Management experience - 3 + years in architecting and designing Salesforce CPQ and Billing solutions preferred - 3 + years in designing and developing solutions on Salesforce Lightning Platform preferred - Experience integrating Salesforce with other ERP or sales applications - com Domain Architect (Certified Application Architect & Certified System Architect) certifications preferred - Proficiency in various CPQ functionalities like perpetual and subscription-based licensing, seasonal licensing, amendments, extensions, and renewals - Proficient in mapping business processes to technical solutions

Keywords: Adtalem Global Education Inc., Chicago , Director, Salesforce Development and Integration, Other , Chicago, Illinois