Company: First Transit
Location: Melrose Park
Posted on: July 22, 2021
Want to work for a company that's REALLY moving? Join First
Dispatcher assures all routes are filled as assigned and bus
operators are provided with timely instructions and responses to
requests for operational information throughout the day. This
position also responds to customer and team inquiries. We hire
individuals who make safety and customer service their top
priorities. If you have the drive, confidence, and
determination to succeed, First Transit is looking for
First Transit is proud to offer:
career advancement opportunities due to a strong presence across
comprehensive benefits package with paid holidays & vacation,
medical, vision, and dental coverage, and 401(k) savings
great work environment!
Dispatcher Major Responsibilities:
to customer inquiries and needs in a timely manner. Serves as
intake person for customer complaints/commendations and sells bus
road service assigned carriers by tracking trip performance
measures, route begin on time, performance, incidents,
route openings, insertions, extensions and issue
computer system to retrieve scheduled information. Uses
reference material to quickly and accurately determine the best
method to assist client.
customer support by responding to questions and concerns regarding
customer trips including no shows, cancellations and missed
a variety of daily reports and clerical duties
and directs business calls to appropriate personnel
emergency situations for vehicle operators; act as liaison between
the carrier and emergency services.
daily service by reviewing route performance and proactively
responding to situations that impact customer service.
problems by working with carrier dispatchers
trips outside of Transit services when necessary
alternative rides for passengers
Dispatcher Experience & Skills:
years of customer service, dispatch, or scheduling experience
phone demeanor and customer service skills
to work independently
verbal, interpersonal, judgment and problem solving
candidates subject to a pre-employment criminal background check
and drug screen.
First Transit is a leading provider of transportation
contract and management services, moving more than 350 million
passengers annually. First Transit employs more than 19,500
dedicated transit professionals through fixed-route, paratransit,
college/airport shuttle services and rail operations at more than
300 locations in the US, Canada, Puerto Rico, Panama and India.
With a dedication to safety and outstanding customer service, First
Transit sets itself apart from other providers in the
Become a part of our team - Apply today!
FirstGroup is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability or veteran status. FirstGroup is also
committed to providing a drug-free workplace. For candidates
applying to positions in San Francisco or Los Angeles California,
FirstGroup will consider for employment qualified applicants with
criminal histories consistent with the requirements of the San
Francisco Fair Chance Ordinance or Los Angeles Fair Chance
Keywords: First Transit, Chicago , Dispatcher, Other , Melrose Park, Illinois
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