Manager, Partner Operations

Company: DoorDash
Location: Chicago
Posted on: July 23, 2021

Job Description:

About the Team

You will be a part of the Partner Operations team in the greater Merchant Strategy & Operations organization. Our aim is to partner with top restaurants across the country to increase revenue and help our partners operate even better. As DoorDash grows both in scale and scope of offering, the strength of our sales engine and organizational structure must grow with it.

About the Role

As a Manager, Partner Operations, you will report to the Senior Manager, Partner Operations in the Merchant Strategy and Operations Organization. You will have an essential piece of DoorDash's growth in every market in which we operate. You will create operational metrics, providing analytics support to the Partner Ops team, creating new internal processes, leading strategic projects, and working side-by-side with our Product team to build new product features.

You're excited about this opportunity because you will:

• Understand the needs and wants of merchants, prioritize them by impact on the business, and co-create solutions with Account Managers.
• Promote new DoorDash merchant projects and provide feedback to our product team to improve the way we do things
• Build the analytics infrastructure, metrics and tools to help retain and grow our most important merchants
• Work with our Product, Operations, and Sales teams to make sure merchants have the best possible experience when using DoorDash's services

We're excited about you because you have…

• 6 or more years of experience in consulting / strategy / business development / operations / technology / banking / restaurants / hospitality or related experience;
• high-growth or early-stage startup experience
• Experience leading projects, working in partner teams towards specific goals and succeeding
• Experience in a customer-facing or relationship management role
• You have Advanced Microsoft excel (can perform complex functions) and SQL skills
• You can motivate people at all levels across a variety of teams and levels
• You take an analytical approach to problem-solving and can independently translate high-level goals into actionable plans

Why You'll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
• We believe - the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do -- on every project, every day.
• We are learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is learning on the job, no matter if we've been in a role for one year or one minute.
• We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
• We offer great compensation packages and comprehensive health benefits

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.

DoorDash is growing and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also aim to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Keywords: DoorDash, Chicago , Manager, Partner Operations, Other , Chicago, Illinois