Manager, Merchant Strategy - Growth

Company: DoorDash
Location: Chicago
Posted on: July 23, 2021

Job Description:

We're looking for a key member of our Merchant Strategy & Operations team to manage and optimize the experience of our merchant restaurant partners, aiming to retain and engage merchants and drive satisfaction. You’ll build and scale operational programs to improve the merchant experience, working cross-functionally with our product, engineering, CRM, account management, and analytics teams. Initially, you’ll focus on driving sales growth and improving engagement for our full base of merchant partners.

What You Will Achieve 

• You’ll own the success of key merchant experience programs by driving initiatives across technical and non-technical teams
• You’ll partner with product and engineering to drive changes to merchant tools and the consumer app, including the consumer menu page and merchant menu insights
• You’ll identify, resolve, and escalate day-to-day blockers
• You’ll serve as the voice of the merchant in internal forums, representing the Mx needs across teams and gathering insights across account management teams
• You’ll improve our merchant go-to-market strategy, partnering with our CRM organization to optimize existing CRM channels (e.g., email) and scale new channels (e.g., mobile)

About You

• Relentless operator - You roll up your sleeves and do whatever it takes to execute 
• Influencer– You can build relationships with and motivate people at all levels and job functions inside and outside of the company
• Systems thinker - You think in terms of scalable process and long-term vision and can build the infrastructure to get there
• Problem solver – You can independently translate a high-level vision into measurable success metrics and actionable plans 
• Self-starter – You are naturally curious and have a bias towards action

Qualifications

• 5+ years of experience in operations / product management / consulting or related experience; high-growth or early-stage startup experience is a plus
• Proven track record of leading projects across technical and non-technical teams
• Excellent analytical and problem-solving skills; SQL knowledge is a plus
• Clear and concise written and oral communication skills
• Demonstrated success in fast-paced and ambiguous environment

Why You’ll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. 
We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that  people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Keywords: DoorDash, Chicago , Manager, Merchant Strategy - Growth, Other , Chicago, Illinois