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Client Service Manager - Personal Lines

Company: Gallagher
Location: Rolling Meadows
Posted on: October 14, 2021

Job Description:

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way , our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures. Position Summary:

Accountable for delivering high quality and efficient service to Gallagher's Personal Lines clients, this role operates in a team environment to manage less complex insurance accounts. Rather than having assigned clients, this role provides real-time servicing of clients in a shared call center environment.

Primary areas of focus include delivering consistent, high quality client service, supporting the business priorities and growth, and consistently achieving or exceeding operational productivity and performance metrics. Manages inbound questions and requests from group of accounts with relatively simple servicing needs, ensuring an excellent customer experience.

Essential duties include:

  • A nswering client phone and email queries related to billing, coverage, pricing, claims, policy cancellations, policy endorsements, inspections, documentation requests, issues, concerns, etc.
  • Collaborates with Sales team to transition prospective Clients.
  • Maintains complete and accurate client and policy data and documents.
  • Contributes to key business outcomes such as client satisfaction, client retention and is also responsible for fostering a culture of performance and continuous improvement.
  • Bachelor's degree with 0+ years client service and/or claims management experience -OR-
  • High School degree/GED with 3+ years client service and/or claims management experience.
  • Producer's license.
  • Strong written and verbal communication skills.
  • Proficient in using technology as a tool to maximize productivity and quality.
  • Previous experience managing client relationships.
  • Insurance knowledge - Personal Lines experience preferred.
Work Traits:
  • Works effectively in a team environment.
  • Consistently delivers high quality work in a timely manner.
  • Builds rapport quickly with external clients.
  • Effectively balances a strong client focus with maximizing operational efficiency.
  • Quickly determines critical issues, detail oriented.
  • Solves problems quickly and focus solutions on the root cause.
U.S. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered.
  • Must be 18 years of age or older.
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
  • Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization.
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure.
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Additional Information

Keywords: Gallagher, Chicago , Client Service Manager - Personal Lines, Other , Rolling Meadows, Illinois

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