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BDC Representative

Company: Zeigler Cadillac Buick and GMC
Location: Chicago
Posted on: November 23, 2021

Job Description:

Large Volume Dealership seeking BDC Rep for growing BDC department. This is a customer service position, candidates should be self-motivated, professional, have phone etiquette and driven!Job Requirements:

  • Execute dealership's defined sales and follow-up standards and processes
    • Develop superior product knowledge on all new vehicle models through product training
      • Perform daily walk-through of vehicle inventory to become familiar with in-stock vehicles
        • Respond to incoming new and pre-owned vehicle requests via email and telephone using defined email templates and telephone talk tracks
          • Execute dealership's pricing strategy when responding to all leads
            • Set appointments with customers while maintaining targeted performance standards
              • Perform daily follow-up with all prospects to increase customer appointments and shows
                • Notify departments of scheduled appointment as defined by dealership process
                  • Perform follow-up with Departments to determine kept appointments and outcomes
                    • Record all activity in dealership's Customer Relationship Management (CRM) system
                      • Provide consistent reporting to BDC Manager including scheduled daily appointments, appointment shows, daily incoming and outgoing calls
                        • Review website content daily to become familiar with inventory, specials and incentives
                          • Attend all assigned training courses to further develop personal skill set
                            • Perform additional job related duties as requested by dealership managementExpected Skills, Knowledge and Abilities
                              • One to five years of high volume, phone or email-based sales experience
                                • Demonstrated phone-based selling skills required along with superior customer service skills
                                  • Attention to detail, excellent organizational skills, superior time management skills, and ability to work with minimal supervision are essential
                                    • Superior oral and written communications skills are required (grammar, spelling and professional presentation)
                                      • Ability to work with computer applications including but not limited to email, web applications, and MS Office products such as Word, Excel and Internet Explorer
                                        • Ability to meet or exceed revenue and other performance targets set by managementJob Type: Full-timePay: $40,000.00 - $70,000.00 per yearBenefits:
                                          • 401(k)
                                          • Dental insurance
                                          • Employee discount
                                          • Health insurance
                                          • Life insurance
                                          • Paid time off
                                          • Vision insuranceSchedule:
                                            • 8 hour shift
                                            • Day shift
                                            • Night shift
                                            • WeekendsSupplemental Pay:
                                              • Bonus pay
                                              • Commission payAbility to Commute/Relocate:
                                                • Chicago, IL (Preferred)Application Question(s):
                                                  • What other languages do you speak beside English?
                                                  • Do you have any BDC experience?Experience:
                                                    • Customer Service: 1 year (Preferred)Shift Availability:
                                                      • Day Shift (Preferred)
                                                      • Night Shift (Preferred)Work Location:
                                                        • One locationWork Remotely:
                                                          • No

Keywords: Zeigler Cadillac Buick and GMC, Chicago , BDC Representative, Other , Chicago, Illinois

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