Support Specialist (Email)

Company: Naehas
Location: Lisle
Posted on: January 16, 2022

Job Description:

Job Description Salary: Support Specialist - Email CLIENT SERVICES (Lisle, IL) About Naehas Join a pre-IPO, privately held Software as a Service (Saas) national company headquartered in Silicon Valley. Naehas is changing the world of data-driven, personalized marketing communications. We automate customer engagement and compliance for four of the top 10 banks and market leaders in telecom and insurance. Our purpose is to create an environment where you will get to do your best work and be part of a team that will help you grow personally and professionally. Our recipe for success is very simple - "Passionate team members translate into happy customers and great products". About the Position Naehas is seeking to hire a dynamic Support Specialist who will own the success of implementing our platform for various enterprise clients. You will be responsible for ushering some of the world's largest financial, insurance, and media companies through the initial and continued adoption of disruptive enterprise software. Our ideal candidate can work effectively with stakeholders to execute and manage end-to-end Email Marketing Campaigns on the Naehas Platform by processing data, building templates, and providing technical support to external and internal users of our platform, all performed with a keen eye for details. Responsibilities: Flawless execution of email campaigns supporting numerous enterprise-wide products Campaign set up and execution within Salesforce Marketing Cloud Modify/Update HTML assets including identifying/fixing rendering issues Lead channel proofing process Partner with Product, Segment, Digital Marketing and multiple lines of business Lead special projects that will enhance channel capabilities and sales opportunities (e.g. testing, mobile optimization, speed to market, capacity, reporting, procedural, documentation, etc.) Work closely with the creative agency and email vendor to align campaigns and projects and to ensure best practices are followed Work on cross-channel opportunities for campaigns and other projects Required Skills: Accountability Communication - written & verbal Organization / attention to detail Problem-solving Ability to meet deadlines Entrepreneurial spirit Basic Qualifications: BA/BS degree Relevant experience with SalesForce Marketing Cloud Experience optimizing within eCommerce - specifically Email Marketing Able to work well independently and in large group settings, as well as handle multiple assignments simultaneously. Must have excellent organizational, analytical, verbal, and written skills. Experienced in working with HTML design software Considered by others as a self-starter who shows initiative and drives for results Proven ability to assess challenges and act decisively to identify solutions quickly and effectively Preferred Qualifications: Deep understanding of Amp Scripting language Knowledge of end to end email campaign process Track record of influencing others through the use of objective data-based analysis Experience leading projects Adobe CS experience (Acrobat, Dreamweaver, Photoshop, InDesign, etc.) Knowledge of and/or experience using Litmus Knowledge of other ESP systems (Exact Target, Responsys, etc.) Experience using applications such as Confluence and/or JIRA Knowledge of and/or experience with cross-channel marketing (Direct mail, E-mail, catalog, mobile, web) People and culture are our top priority. We believe the best way to describe our culture is through our values: Reality - Acknowledge it early Ownership - Be self-aware and personally accountable Courage - Put in best effort even under trying circumstances Trust - Respect team members - prove each other right Curiosity - Intense desire to explore and understand new solutions Flexibility - Flexibility and innovation are important Integrity - Our reputation is more important than making money If these values resonate with you then we look forward to meeting you. Here's what we have to offer you as a team member at Naehas: Competitive compensation A full suite of benefits, including health, vision, dental, and retirement A casual workplace that appreciates and respects each employee's ideas The agility of a growing and profitable start-up environment Flexible work arrangements A fully stocked kitchen Naehas is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keywords: Naehas, Chicago , Support Specialist (Email), Other , Lisle, Illinois