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Hospitality Service Attendant

Company: Convene
Location: Chicago
Posted on: May 16, 2022

Job Description:

We're seeking a Hospitality Service Attendant to join our Operations team. The Hospitality Service Attendant will report directly to the Service Manager/Supervisor.

What You'll Do

The Service Attendant will provide genuine anticipatory service to clients and participants in all aspects of hospitality and conference services. In this position, you will interact with our clients and ensure they have a great experience at Convene. You will work in partnership with the Culinary, Production, Technology teams to ensure we are exceeding the expectations of our clients. At all times, the Service Attendant is expected to be attentive to our clients' needs and make them feel welcomed, important, and relaxed. We need someone with excellent communication and interpersonal skills, as well as someone highly motivated and ready to work with others. Our employees carry our Core Values every day: Genuine, Relentless, Integrity, and Teamwork.

  • Greet all clients with enthusiasm and friendliness
  • Maintain a warm and friendly demeanor at all times
  • Provide world-class service, in accordance with our Brand Standards
  • Set up, replenish, maintain, and breakdown Food and Beverage stations
  • Accommodate special client needs and last minute requests
  • Develop relationships with clients
  • Accurately answer client questions about culinary and our spaces in a friendly manner
  • Read, understand, and execute Program Execution Orders
  • Follow checklists and Standard Operating Procedures
  • Set up and breakdown conference rooms and refreshing rooms as needed
  • Perform facility maintenance
  • Maintain safe, clean, organized, and well-stocked work areas
  • Responsible for constant sanitation, organization, and proper food handling
  • Have full knowledge of menus, recipes, and other pertinent information
  • Perform opening, mid-shift, and closing duties in accordance with company standards
  • Perform cleaning duties including: wiping down tables and chairs, cleaning glasses, washing dishes, polishing glass and silverware, making rollups
  • Maintain a professional appearance at all times
  • Maintain professional working relationships with team
  • Follows all Company drink recipes and procedures
  • Proficiently prepares blended and cold drinks provided by the cafe
  • Full knowledge of coffee and tea menu
  • Perform additional duties as assigned
    What We Look For
    • High school/GED diploma
    • Minimum 2 years server experience
    • 1 year of coffee experience a plus
    • Basic knowledge of food and beverage
    • Proven excellent communication and interpersonal skills
    • Proven good organizational skills
    • Must be highly motivated and ready to lead other team members
    • Proficient in multi-tasking
    • Food Hygiene or Food Handling Certificate preferred
    • TIPS Certification preferred
    • Flexible and long hours sometimes required.
    • Ability to move, carry, push, pull and place objects up to 25 pounds without assistance
    • Ability to reach overhead and below the knees
    • Ability to stand, sit, and walk for an extended period of time
      Who We Are

      Convene is a premium work experience company that includes a network of 25+ meeting, event, and office locations, and Virtual and Hybrid Meetings products. We're creating premium, hospitality-driven, and tech-enabled meeting and event experiences through our proprietary technology platform and network of premium workplaces. Join us at the forefront of improving how people meet and work.

      At Convene, You'll Receive

      We're Here For You:
      • Excellent health coverage for you and your family
      • Medical and insurance navigation support through Eden Health
      • Generous paid time off, including an extra day off for your birthday
      • 401K plan with company matching
      • Professional development support
      • Access to healthy meals and snacks at work (when in the office)
      • A chance to be part of a dynamic, growing team
      • The opportunity to have a significant impact on your team and the business in the work that you do
        We require all employees, regardless of location, to be fully vaccinated (including boosters, if eligible) against Covid-19 by the time they start, subject to any applicable accommodations. Therefore, if you were to join Convene, subject to any applicable accommodations, you would need to be fully vaccinated by your hire date to be eligible to start in the role. As a condition of employment, you would need to submit official COVID-19 vaccine documentation. Convene will consider and review reasonable accommodation requests based on medical or religious grounds for qualified candidates.

        Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.

Keywords: Convene, Chicago , Hospitality Service Attendant, Other , Chicago, Illinois

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