Customer Success Advocate Team Lead

Company: Labelmaster
Location: Chicago
Posted on: May 16, 2022

Job Description:

Job DescriptionWe're seeking people who:

• Don't want to work for typical corporate or box store employers
• Want to contribute to making the world a safer place (no, really)
• Have a life outside of workBenefits
  • Health Insurance
  • Dental & Vision Insurance
  • Education Assistance
  • Matching 401(k) Program
  • Referral ProgramPosition Purpose:This is a key position within Customer Success, assisting Customer Success Advocates to resolve Customer issues, including any issues with products, invoicing, shipments, order placement/replacement, pricing, and returns. Our Customers engage Labelmaster using various channels, including voice, email, web chat, phone, purchasing portals (Ariba, Coupa, and others), post, and fax. In the spirit of Continuous Improvement, the Team Lead coaches and guides Advocates when needed on improving processes, use of tools, and access to internal SMEs. The Lead is responsible for successful and timely onboarding of Advocates.Requirements:
    • 5+ Years of Customer Service/Customer Success experience
    • 5+ Years experience using Microsoft Office
      • Microsoft NAV and CRM a plus
      • Thrives in a dynamic environment (can be flexible / handle ambiguity)
      • Exceptional verbal and written communication skills
      • Results oriented with a "can do" attitude
      • Proven ability to prioritize and manage multiple tasks at once
      • Highly collaborative but able to work independently
      • Inquisitive and committed to challenging the status-quo in a constructive manner
      • Passionate about Customer SuccessKey Roles and Responsibilities:
        • Ensure Customer satisfaction
        • Improve Customer facing processes and best practices
        • Convey core mission and values of our company
        • Assist with training and development of new team members
        • Monitor and evaluate group and individual performance
        • Work across departments to solve complex customer issues
        • Efficiently manage and communicate Open Order and SLA reportsProof of Vaccination is Required for employmentEEO Employer – Veterans and IWD are strongly encouraged to applyLabelmaster is proud to be an Equal Employment Opportunity Employer and we are committed to the concept and practice of equal opportunity and affirmative action in all aspects of employment. It is our intent to comply with our duty to provide reasonable accommodations for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to Jay Hollins by emailing jhollins@labelmaster.com.Pay Transparency Policy Statement - The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.Acknowledgements & ConsentAmerican Labelmark Company (ALC) will not consider your application for employment unless you read and sign the following. I acknowledge that any employment offer is:Solely for at-will employment and I understand that this means that either ALC or I may terminate my employment at any time for any or for no reason. This understanding cannot be altered by anyone unless it is in writing and signed by the President of ALC; andConditional on the satisfactory result of any drug and/or alcohol, medical examinations, other tests, educational requirements, educational verification, criminal and/or credit record check, satisfactory references and/or background check that ALC may require. I agree to sign and execute the following form included with this application packet: Consent to Drug and Alcohol Testing.I affirm that the information I have provided in seeking employment with ALC (including this application form and any accompanying documents such as my resume) is correct and that any false or misleading information, including omissions may result in my not being hired or, if already hired, in my dismissal.I have no obligation to any former employer or to any other person that would prevent me from fully performing my duties to American Labelmark Company(ALC). I am not subject to any outstanding agreement or restrictive covenant inconsistent with the terms of ALC employment. Should I fail to disclose the existence of a third party obligation, whether enforceable or not, for cause.I authorize investigation and verification of the information I provide in this and other documents relating to my application for employment. I authorize, now and in the future, all persons, companies, schools, former employers, credit bureaus and law enforcement agencies to provide ALC with information about me and I release each of the above from any liability for doing so now and in the future. I also authorize ALC, now and in the future, to provide information about me to conduct the investigation and verification process. I understand the public websites may be reviewed to gather information for this application and I release ALC from any liability for doingso.If I am hired, I will completely read and remain familiar with ALC's Employee Handbook and other policies as issued or amended. Please direct any questions to Human Resources at 800-358-6200 x2300Powered by JazzHRqku7L4Ahc3

Keywords: Labelmaster, Chicago , Customer Success Advocate Team Lead, Other , Chicago, Illinois