Company: Trump Hotels International Chicago.
Posted on: May 16, 2022
Job DescriptionPOSITION PURPOSE:The service of food and/or
beverage to include the order-taking and delivery of any food
and/or beverage items. This task is to be handled in a friendly,
courteous, helpful, timely and professional manner resulting in a
very high level of guest satisfaction. EXAMPLES OF DUTIESESSENTIAL
FUNCTIONS: Average Percent of Time 15% Check station before, during
and after shift for proper set-up and cleanliness. 15% Greet the
guests in a friendly and courteous manager and explain any specials
and/or restaurant promotions for guest awareness. 10% Record the
details of the order from the guests, repeating the order to the
guest to check for accuracy. 10% Input the order into the Point of
Sale computer to inform the kitchen of the particulars in the order
being placed. 15% When complete, retrieve order from kitchen,
confirm its accuracy, lift and deliver to guest along with
appropriate condiments. Abide by all State, Federal and Corporate
liquor regulations pertaining to serving alcoholic beverages to
minor and intoxicated guests. 10% Replenish beverages as necessary
and check with guests for overall satisfaction. 10% Market and
serve upon request any dessert items or specialty coffees. 10%
Ascertain guest satisfaction and present check. Process check per
hotel procedures. SUPPORTIVE FUNCTIONS In addition to performance
of the essential functions, this position may be required to
perform a combination of the following supportive functions, with
the percentage of time performing each function to be solely
determined by the supervisor based upon the particular requirements
of the company.
- Attend required meetings.
- Perform any general cleaning tasks using standard hotel
cleaning procedures as assigned by supervisor to adhere to health
- Supplement the bus help in clearing and resettling the
- Perform all assigned side work to include replenishing
condiments and restocking side stands.
- Perform other during as requested, such as answering
telephones, handling special guest requests, and greet and seat
guests according to standards. PHYSICAL REQUIREMENTS: Frequency
Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours;
Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity
Frequency Sitting Rare Walking Constant Climbing stairs Constant
Standing Constant Crouching/Bending/Stooping Occasional Reaching
Constant Grasping Constant Pushing/Pulling Occasional Near Vision
Constant Far Vision Constant Hearing Constant Talking Constant
Smell Constant Taste Occasional Lifting/Carrying(#lbs) Frequent –
up to 40 lbs. Travel Never SAFETY REQUIREMENTS Personal Protective
Equipment (PPE) may be required when performing work duties that
may have the potential of risk to your health or safety. The hotel
will provide the required PPE. Associates will be trained in the
proper use and care of any assigned PPE. It is your responsibility
to report defective, damaged or lost PPE, or equipment that does
not fit properly, to your Manager. ORGANIZATIONAL RELATIONSHIPS
Positions directly reporting to this position (titles):
- SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must
possess the following knowledge, skills and abilities and be able
to explain and demonstrate that he or she can perform the essential
functions of the job, with or without reasonable accommodation.
- Must have basic knowledge of food and beverage preparation,
service standards, guest relations and etiquette.
- Knowledge of the appropriate table settings, service ware, and
- Ability to read, write, and speak the English language
sufficient to understand menus, special promotions, record orders,
and communicate with guests to explain and record orders.
- Ability to remember, recite, and promote the variety of menu
- Ability to transport large trays weighing up to 40 lbs. through
a crowded area on a continuous basis throughout a shift.
- Ability to operate a keyboard and learn Point of Sale
procedures to pre-check order and close out the check.
QUALIFICATION STANDARDS EDUCATION High School graduate or
equivalent preferred. EXPERIENCE Prefer previous serving
experience. LICENSES OR CERTIFICATES Food Service Sanitation
Required. Alcohol Service permit (if state required). GROOMING All
employees must maintain a neat, clean and well-groomed appearance.
Specific uniform guidelines and/or required articles of clothing
will be explained to you as a part of the orientation process.
OTHER Meet minimum age requirements for jurisdiction.
Keywords: Trump Hotels International Chicago., Chicago , Seasonal Server, Other , Chicago, Illinois
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