Implementation Project Consultant

Company: Tmc
Location: Chicago
Posted on: June 25, 2022

Job Description:

The Implementation Project Consultant is responsible for managing the technical integration and system setup for TMC Implementation projects from conception to Go Live & support (sales to operations). The Project Consultant will focus primarily on the onboarding of new business, will also support projects for current customers as needed, and will provide support to others in their area of expertise. Daily tasks will focus on the documentation of customer requirements, regularly coordinate with the TMC Project Manager, collaborate with TMC IT resources to electronically integrate customer systems, configure TMC systems, and aid in the communication of project progress. The Intermediate Project Consultant:

• Requires working knowledge and experience in solution design and technical integrations and broadens capabilities
• Continues to build knowledge of organization processes and customers
• Performs a range of assignments related to solution design and technical integrations
• Uses prescribed guidelines or policies in analyzing situations
• Receives a moderate level of guidance and direction
• Requires expanded conceptual knowledge of solution design and technical integrations and broadens capabilitiesResponsibilities:The duties and responsibilities of this position consists of, but are not limited to, the following:
  • Act as the TMC technical liaison between the customer project team (including customer s IT function) and TMC Development Team resources
    • Document customer requirements and translate to TMC systems and operations
    • Identify system gaps and enhancements needed to meet customer expectations
    • Convey technical requirements for B2B communication
    • Provides informal guidance to new team members
    • Impacts quality of own work and the work of others on the team; works within guidelines and policies
    • Facilitate project meetings with internal and external project teams
    • Successfully execute the TMC Process Transformation Methodology, including:
      • Support documentation of customer expectations based on the signed contractual agreementCapture the current processes of the customero Document the results of the Implementation Surveyo Lead Future State solution design based on customer requirements Create process maps outlining integration with TMC Document changes in roles and responsibilities Identify opportunities for process improvement to increase productivity for all constituents (customer, carrier, supplier, customer s clients, and TMC) Develop a testing plan with the customer and execute to the plano Develop SOP s and training materials, as well as conduct training on myTMC.com client, vendor, and carrier portals Collaborate with TMC project teamo Coordinate with the Project Manager to push meeting notes conducted as part of project executiono Execute the project plan including all deliverable dates and resource requirementso Oversee progress of project team resources, including functional support groups Contribute toward development of tools, methodologies, and presentations for TMC Implementation Assist with managing queue of helpdesk (myQ) tickets for Customer Integration Specialist and Implementation groups Successfully transfer knowledge to customer account team as documented throughout project lifecycle Provide support to customer account team during Go-live Provide support as necessary to TMC Business Development Team Ensure compliance to SOC process Other duties or responsibilities as assigned according to the team and/or country specific requirements Required Qualifications:
        • Bachelor s Degree from an accredited college/university
        • A minimum of 2 years of technical project management experience
        • Prior experience working with customers, vendors, or carriers
        • Previous experience with TMS softwarePreferred Qualifications:
          • Basic facilitation skills including but not limited to relationship management, presentation, discussion, documentation, and accountability
          • Working knowledge of Microsoft Office products including Excel, Word, Visio, PowerPoint & Project
          • Excellent analytical and problem-solving skills
          • Demonstrated ability to design, develop and deliver presentations for internal and external audiences at all levels.
          • Ability to collaborate effectively with subject matter experts internally and externally at all levels
          • Understands key business drivers; uses this understanding to accomplish own work
          • Solves problems and analyzes possible solutions using technical experience and judgment and precedents
          • Explains complex information to others in straightforward situations
          • Flexible hours (some weekend/late hours may be required)
          • Up to 20% travel may be required (domestic and/or international)
          • Values a diverse and inclusive work environmentEqual Opportunity and Affirmative Action EmployerC.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.Affirmative Action Employer/EOE/M/F/Disabled/Veteran BenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
            • Two medical plans (including a High Deductible Health Plan)
            • Prescription drug coverage
            • Enhanced Fertility benefits
            • Flexible Spending Accounts
            • Health Savings Account (including employer contribution)
            • Dental and Vision
            • Basic and Supplemental Life Insurance
            • Short-Term and Long-Term Disability
            • Paid and floating holidays
            • Paid time off (PTO)
            • Paid parental leave
            • Paid time off to volunteer in your community
            • Charitable Giving Match Program
            • 401(k) with 6% company matching
            • Employee Stock Purchase Plan
            • Plus a broad range of career development, networking, and team-building opportunitiesDig in to our full list of benefits on page. Why Do You Belong at C.H. Robinson?
              Standing out among the world s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn s Top Companies in Minneapolis-St. Paul 2021. And we re not stopping there Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.
              Associated topics: business, business analysis, business analyst, business intelligence, business systems analyst, client, crm, information technology consultant, sales, support analyst

Keywords: Tmc, Chicago , Implementation Project Consultant, Other , Chicago, Illinois