Room Service Server
Company: Radisson Blu Aqua Chicago
Location: Chicago
Posted on: August 7, 2022
|
|
|
Job Description:
At the heart of Radisson Hotel Group Americas is our brand
promise, Every Moment Matters. More than just our motto, it's how
we do business and who we are at our core. We firmly believe that
our people are at the center of our success, so we strive to
provide a meaningful employment experience with a focus on
developing our team's talents.
Radisson Hotel Group Americas is proud to be one of the world's
leading hotel groups, with nine distinctive hotel brands featuring
more than 600 hotels throughout the US, Canada, and Latin America.
Our portfolio includes Radisson Collection, Radisson Blu, Radisson,
Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park
Plaza, Park Inn by Radisson, and Country Inn & Suites by
Radisson.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Creates guest satisfaction and exceeds expectations by providing
the service brand behavior and genuine hospitality.
-Assist with preparing food trays; ensure proper appearance
standards
-Deliver Room Service trays to guest rooms
-Maintain an up to date working knowledge of all amenities
-Maintain an up to date working knowledge of all hotel amenities as
well as any special events.
-Maintain daily checklist and food and beverage inspections
-Complete opening, ongoing and closing side work
-Communicate with kitchen staff to ensure guest satisfaction
-Remove serving trays from guest rooms
-Engages in friendly and professional conversation with guests
-Addresses any guest issues promptly and with great concern
Creates 100% guest satisfaction by providing the Radisson Blu
experience through performance that demonstrates the standards of,
genuine hospitality and exceeding guest expectations
-Gives personal attention, takes personal responsibility and uses
teamwork when providing guest service and experience
-Listens, apologizes with empathy, finds a solution and follows
through when resolving guest problems
-Provides Yes I Can! genuine hospitality and teamwork on an ongoing
basis
-Assumes the responsibility to notice when the guest is not
satisfied and uses their best judgment as to when it is appropriate
to use the 100% Guest Satisfaction
-Performs other duties required to provide the service brand
behavior and genuine hospitality
REQUIREMENTS:
-Prior food and beverage experience in similar position
preferred;
-At least six months POS system experience preferred;
-Ability to work under pressure in a fast paced environment;
-Must possess excellent listening and communication skills;
-Must be able to accurately follow instructions, both verbally and
written;
-Must possess solid computer skills with working knowledge of
Microsoft Office programs;
-Must be able to work a flexible schedule that includes evenings,
weekends and holidays;
-Excellent attention to detail;
-Must possess the ability to handle multiple tasks;
-Ability to effectively communicate with department managers, team
members and guests
-Must possess a strong team spirit;
-Experience working in upscale hotel environment that provides a
superior level of guest service with professionalism and
discretion
PHYSICAL DEMANDS:
During the majority of the shift, must be able to:
-Perform repetitive hand and arm movements;
-Ability to lift, pull, carry, push up to 50 pounds;
-Continuous standing and climbing of stairs throughout the day
during service hours;
-Must be able to squat, bend, kneel and twist
OTHER INFORMATION
We are an equal opportunity and affirmative action employer and
make employment decisions without regard to age, race, religion,
national origin, gender, disability, veteran status, genetic
information or other protected class. Our locations are drug-free
and pre-employment drug tests are required. Background checks are
also required before employment begins. We participate in E-Verify
and those who are ineligible to work in the United States will not
be considered.
We are an equal opportunity and affirmative action employer and
make employment decisions without regard to age, race, religion,
national origin, gender, sexual orientation, gender identity,
disability, veteran status, genetic information or other protected
class. Background checks are also required before employment
begins.
Visa Requirements: We participate in E-Verify and all candidates
must be in possession of identification providing authorization to
work in the United States as defined in the Immigration Reform and
Control Act of 1968 (IRCA). This position does not offer
sponsorship of Work Visas.
Keywords: Radisson Blu Aqua Chicago, Chicago , Room Service Server, Other , Chicago, Illinois
|
Click
here to apply!
|
