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Room Service Server

Company: Radisson Blu Aqua Chicago
Location: Chicago
Posted on: August 7, 2022

Job Description:

At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it's how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team's talents.

Radisson Hotel Group Americas is proud to be one of the world's leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.


-Assist with preparing food trays; ensure proper appearance standards
-Deliver Room Service trays to guest rooms
-Maintain an up to date working knowledge of all amenities
-Maintain an up to date working knowledge of all hotel amenities as well as any special events.
-Maintain daily checklist and food and beverage inspections
-Complete opening, ongoing and closing side work
-Communicate with kitchen staff to ensure guest satisfaction
-Remove serving trays from guest rooms
-Engages in friendly and professional conversation with guests
-Addresses any guest issues promptly and with great concern

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

-Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience
-Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
-Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
-Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
-Performs other duties required to provide the service brand behavior and genuine hospitality

REQUIREMENTS:

-Prior food and beverage experience in similar position preferred;
-At least six months POS system experience preferred;
-Ability to work under pressure in a fast paced environment;
-Must possess excellent listening and communication skills;
-Must be able to accurately follow instructions, both verbally and written;
-Must possess solid computer skills with working knowledge of Microsoft Office programs;
-Must be able to work a flexible schedule that includes evenings, weekends and holidays;
-Excellent attention to detail;
-Must possess the ability to handle multiple tasks;
-Ability to effectively communicate with department managers, team members and guests
-Must possess a strong team spirit;

-Experience working in upscale hotel environment that provides a superior level of guest service with professionalism and discretion

PHYSICAL DEMANDS:

During the majority of the shift, must be able to:

-Perform repetitive hand and arm movements;
-Ability to lift, pull, carry, push up to 50 pounds;
-Continuous standing and climbing of stairs throughout the day during service hours;
-Must be able to squat, bend, kneel and twist

OTHER INFORMATION

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.

Keywords: Radisson Blu Aqua Chicago, Chicago , Room Service Server, Other , Chicago, Illinois

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