IT Support Services Specialist
Company: Heniff Transportation Systems LLC
Location: Oak Brook
Posted on: August 7, 2022
|
|
Job Description:
Description:
Heniff Transportation provides best-in-class supply chain solutions
to our valued customers by utilizing our network of supply chain
services and resources. We focus on creating extraordinary growth
and value across the markets, industries, and customers we serve
through outstanding safety, innovation, and service performance. We
accomplish this through one of the largest, fully integrated
networks of terminals, transload and tank wash facilities in North
America and now in Canada. We strive to be the BEST at everything
we do. Position SummaryProvide support to customers across the
business for computer hardware, software, other technology
equipment, and business-related applications. Duties include
resolving technical issues, maintaining hardware and software
installations, and improving IT systems. Professional written and
interpersonal skills are essential for communicating with
customers. Managing projects simultaneously while maintaining high
customer service standards.Duties and Responsibilities:Assist
customers in person and remotely via Team Viewer with hardware
(desktop computers, printers, scanners), thin clients, remote
desktop services, and software programs.Manage and document support
activities in Zendesk help desk software.Follow up with customers,
provide feedback, and see problems through to resolution.Identify
and escalate situations requiring urgent attention.Troubleshoot
business-critical applications and open support requests with
vendors as needed.Document processes and perform diagnostic
tests.Install company image on new computers; reimage
computers.Create domain and O365 accounts for new hires as well as
access to licensed software.Assist new hires with initial login and
provide a general overview of systems and processes.Process
employee terminations.Train customers on hardware functionality and
how to access software programs.Create knowledge base articles for
IT and customer use.Maintain asset management system.Support mobile
and desktop phones.Keep up to date on the latest developments and
trends in the industry.Consulting with IT managers and other
departments as required.Assist with various projects.Perform other
duties as assigned.
Requirements:
Experience:Extensive experience in Windows 10 operating system,
Active Directory, Azure AD, and Office 365 Admin Portal.Experience
with Office 365/Office 2016 applications including Outlook, Teams,
OneDrive, and SharePoint.Experience with Windows Remote Desktop
Services.Comfortable working in and assisting others through
company help desk software, in addition to other remote access
desktop programs.Experience with Android and iOS phones and
tablets.Education:High school diploma, GED, or equivalent
required.A bachelor's degree in computer science or related
technology field is preferred.1-3 years of relevant experience in a
customer focused position involving technical knowledge of a
companies' products and services.Microsoft Certified Professional
or similar certifications are a plus.Essential
Qualifications:Ability to travel between Chicago-suburban
offices.Strong problem solving and trouble shooting skills.Strong
customer service orientation, ensuring needs and deadlines are met
in a timely fashion.Time-management skills and the ability to
establish reasonable and attainable deadlines for
resolution.Excellent verbal and written communication
skills.Ability to prioritize, escalate, and complete work according
to business needs and priority.Strong attention to detail.Ability
to communicate complex concepts for a general audience.Ability to
work independently.Demonstrated organizational and analytical
skills.Ability to demonstrate a positive, proactive, and motivated
attitude.Ability to adapt to change in a fast-paced
organization.Ability to accept constructive criticism and customer
feedback regarding their experience with software or IT
services.Language SkillsAbility to read, write and speak English
proficientlyPhysical Demands:Ability to lift 50 pounds.While
performing the duties of this job, the employee is regularly
required to talk or hear.May be required to stand, walk, sit, use
hands to feel; reach with hand and arms, and stoop, kneel or crouch
as needed.Specific vision requirements include the ability to see
at close range, distance vision, color vision, peripheral vision,
depth perception, and the ability to adjust focus.The position
performs local travel to other Company locations.Work
Environment:The position typically operates in a standard office
environment.This position routinely uses office equipment such as
computers, phones, photocopiers, file cabinets, and scanners.At
Heniff, we believe our biggest asset is our people. We are proud to
be an equal opportunity employer, hiring and developing individuals
from diverse backgrounds and experiences to add to our
collaborative culture. Heniff treats all candidates and employees
with respect and does not discriminate in our recruiting, hiring,
and promoting processes and general treatment during employment,
including on the basis of actual or perceived race, creed, color,
religion, sex, age, sexual orientation, gender identity and/or
expression, alienage or national origin, ancestry, citizenship
status, marital status, veteran status, or
disability.PI187986185
Keywords: Heniff Transportation Systems LLC, Chicago , IT Support Services Specialist, Other , Oak Brook, Illinois
Click
here to apply!
|