Field Service Liaison
Company: Eurofins USA Clinical Diagnostics
Location: Chicago
Posted on: August 7, 2022
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Job Description:
Job Description
Transplant Genomics Inc. ("TGI") is a molecular diagnostics company
committed to improving organ transplant outcomes with non-invasive
serial monitoring guided by genomics. TGI's recently introduced
OmniGraf blood gene expression test is -capable of reliably ruling
out "silent" subclinical kidney rejection in kidney transplant
patients with stable kidney function, while also providing enhanced
results for proactive clinical decisions based on its leading
positive predictive value.
The Field Service Liaison is primarily responsible for providing
account service activities to existing TGI accounts to improve
their practice efficiency and productivity through the adoption and
expanded utilization of TGI's portfolio of biomarker tests with
Organ Transplant centers and providers by collaborating with their
respective Regional Transplant Manager, Client Services, Medical
Science Liaison, and other stakeholders to improve the provider and
patient experience. - The FSL is expected to be an in-field /
client-facing role supporting all logistical and administrative
commercial activities at key existing accounts as directed by the
National Sales Director - Liver.
Transplant Genomics, Inc. is searching for a Field Service Liaison
(FSL). The candidate must live within the West, Central and Eastern
territory's that they support.
Essential Job Duties:
Attainment:
Account onboarding tasks to include the coordination, facilitation,
and maintenance of contracting, billing, & payment needs.
Assuring accuracy of test; ordering, fulfillment, and result
delivery
Patient and Provider logistical and administrative oversight and
intervention to smooth the experience
Implement and execute standing order protocols at existing
accounts
Achieve and strive to exceed performance metrics as determined by
Sales leadership team
Territory Management:
Develop and manage relationships with transplant care teams and
office staff
Follow through after implementation to ensure solid product
adoption, maximize test utilization, and ensure accurate
documentation standards are maintained for sample processing and
reimbursement
Work to control customer level error rate through development and
implementation of process and training
Works closely and collaboratively with Client Services to ensure
positive client experience- acting as a 'safety net' for tracking
order completion and developing solutions to identified issues
Travel as needed locally and overnight, visiting existing and
prospective clients and effectively covering the geographical
territory as assigned
Participate in client performance reviews throughout the year to
retain and enhance client
Providing regular feedback to ASD regarding special cases,
expansion of applications, and novel uses
Perform routine weekly & monthly administrative duties by
established due dates
Enter call notes into (url removed) asap but no later than end of
day the Friday of the same week
Travel locally and overnight to visit existing clients and
effectively covering the geographical territory as assigned
Collaborate with sales representatives and leaders within the
larger Eurofins U.S. Clinical Diagnostics market on strategic
cross-selling initiatives
Submit expense reports within 30 days of being incurred
Complete assigned departmental and corporate trainings
Develop and maintain an effective/professional working relationship
with external customers and internal colleagues to provide the best
service possible
Represent department and organization professionally and favorably
and in accordance with established Company standards and associate
attributes at all times
Follow through after the close to ensure solid test adoption and
maximize test volume, and to ensure timely payment from
accounts
Other duties as assigned by management to aid in the expansion and
flow of business
Keywords: Eurofins USA Clinical Diagnostics, Chicago , Field Service Liaison, Other , Chicago, Illinois
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