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Field Service Liaison

Company: Eurofins USA Clinical Diagnostics
Location: Chicago
Posted on: August 7, 2022

Job Description:

Job Description

Transplant Genomics Inc. ("TGI") is a molecular diagnostics company committed to improving organ transplant outcomes with non-invasive serial monitoring guided by genomics. TGI's recently introduced OmniGraf blood gene expression test is -capable of reliably ruling out "silent" subclinical kidney rejection in kidney transplant patients with stable kidney function, while also providing enhanced results for proactive clinical decisions based on its leading positive predictive value.

The Field Service Liaison is primarily responsible for providing account service activities to existing TGI accounts to improve their practice efficiency and productivity through the adoption and expanded utilization of TGI's portfolio of biomarker tests with Organ Transplant centers and providers by collaborating with their respective Regional Transplant Manager, Client Services, Medical Science Liaison, and other stakeholders to improve the provider and patient experience. - The FSL is expected to be an in-field / client-facing role supporting all logistical and administrative commercial activities at key existing accounts as directed by the National Sales Director - Liver.

Transplant Genomics, Inc. is searching for a Field Service Liaison (FSL). The candidate must live within the West, Central and Eastern territory's that they support.

Essential Job Duties:


Account onboarding tasks to include the coordination, facilitation, and maintenance of contracting, billing, & payment needs.

Assuring accuracy of test; ordering, fulfillment, and result delivery

Patient and Provider logistical and administrative oversight and intervention to smooth the experience

Implement and execute standing order protocols at existing accounts

Achieve and strive to exceed performance metrics as determined by Sales leadership team

Territory Management:

Develop and manage relationships with transplant care teams and office staff

Follow through after implementation to ensure solid product adoption, maximize test utilization, and ensure accurate documentation standards are maintained for sample processing and reimbursement

Work to control customer level error rate through development and implementation of process and training

Works closely and collaboratively with Client Services to ensure positive client experience- acting as a 'safety net' for tracking order completion and developing solutions to identified issues

Travel as needed locally and overnight, visiting existing and prospective clients and effectively covering the geographical territory as assigned

Participate in client performance reviews throughout the year to retain and enhance client

Providing regular feedback to ASD regarding special cases, expansion of applications, and novel uses

Perform routine weekly & monthly administrative duties by established due dates

Enter call notes into (url removed) asap but no later than end of day the Friday of the same week

Travel locally and overnight to visit existing clients and effectively covering the geographical territory as assigned

Collaborate with sales representatives and leaders within the larger Eurofins U.S. Clinical Diagnostics market on strategic cross-selling initiatives

Submit expense reports within 30 days of being incurred

Complete assigned departmental and corporate trainings

Develop and maintain an effective/professional working relationship with external customers and internal colleagues to provide the best service possible

Represent department and organization professionally and favorably and in accordance with established Company standards and associate attributes at all times

Follow through after the close to ensure solid test adoption and maximize test volume, and to ensure timely payment from accounts

Other duties as assigned by management to aid in the expansion and flow of business

Keywords: Eurofins USA Clinical Diagnostics, Chicago , Field Service Liaison, Other , Chicago, Illinois

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