Member Engagement Coordinator - Chicago Association of REALTORS
Company: National Association of REALTORS--
Posted on: September 25, 2022
ID: 1093Location: Chicago, ILUnder the supervision of the Vice
President of Membership & Professional Standards and support of the
Manager of Member Care and Director of Commercial Services, the
Member Engagement Coordinator administers and oversees execution of
the core engagement functions of the Association as it relates to
Essential Duties and Responsibilities: These essential duties and
responsibilities are not intended to be and should not be construed
as an all-inclusive list of responsibilities, skills, or working
conditions associated with this position. While it is intended to
be an accurate reflection of the job requirements, management
reserves the right to modify, add, or remove duties or to assign
other duties as necessary.
MEMBER SERVICES AND RETENTION
Oversees all aspects of and serves as primary contact on all
matters related to member engagement and retention including:
Assist with creation, planning, and execution of member engagement
events such as Association open houses, new member outreach and
volunteer committee engagement events.
Serve as staff liaison to the Member Care Task Force, and assist
the staff liaison to CommercialForum and Sustainability, to develop
processes and communication that ensures alignment with Association
business objectives, mission and vision.
Assist with creation, planning, and execution of scalable and
sustainable new member engagement and retention programs such as
drip communication campaigns, loyalty and recognition programs, and
Continuously support and promote, and where applicable, identify,
research, vet, and communicate member benefits, member perks, and
other business opportunities for the members and the
Create, execute, and analyze surveys around member benefits and
services and provide recommendations for adjustments, enhancements,
Annually audit and update the New Member Orientation course to
ensure content is relevant and in line with core services of the
Conduct regular New Member Orientation audits to ensure completion
Organize regular member and office visits including content topics,
material preparation, and staff and member schedules.
Create and maintain positive relationships with members and
Maintain statistics and reporting on all department engagement
activity and membership trends.
Support existing Association events through regular attendance with
a focus on promoting member benefits and member perks.
Collaborate with other departments, including but not limited to,
communication, events, and professional development, to plan and
execute core engagement services and programs.
In conjunction with Vice President, assist with the planning,
promotion, and maintenance of the Association's volunteer
Other duties as assigned and required.
Qualifications: To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Education/Experience: Associate's degree from an accredited
institution in Business, Hospitality, Industrial Relations,
Non-Profit Management or related discipline. A minimum two (2)
years professional experience in the same or in customer service,
administration, sales, or event/project planning is required.
Language Ability: Ability to read and interpret documents such as
industry briefings, contracts, letters of agreement, and procedures
manuals. Ability to write in-depth reports and correspondence.
Ability to speak effectively before groups of members or employees
of the organization.
Math Ability: Ability to calculate figures and amounts such as
discounts, interest, commissions, proportions, and percentages, and
Reasoning Ability: Ability to apply common sense understanding to
carry out instructions furnished in written, oral, or diagram form.
Ability to deal with complex problems involving several variables.
Ability to think creatively and speak thoughtfully under
Computer Skills: Functional knowledge of word processing software
such as Microsoft Word, spreadsheet software such as Microsoft
Excel, calendaring software such as Microsoft Outlook, and
presentation software such as Microsoft PowerPoint required.
Functional knowledge of planning software preferred. Functional
knowledge of Rapatonni AMS preferred. Knowledge of Adobe
Leadership Skills: Although the list of a leader's desirable
qualities is virtually endless, the following leadership
characteristics are expected of an employee to successfully perform
their job: loyalty, integrity, enthusiasm, flexibility, knowledge,
High stress/pressure - performs a variety of duties, often changing
from one task to another
Concentration - Performs with frequent interruptions or
Energy level - Completes a high volume of work within established
Flexibility/Adaptability - Adjust priorities quickly as
Emotional Regulation - Ability to interact appropriately with
colleagues for different purposes in different contexts.
Supervisory Responsibilities: This position has no supervisory
Physical Requirements: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly
sits, stands, walks, kneels and other ambulatory functions; uses
fine motor skills; uses auditory, and visual senses. The employee
is occasionally required to stand; walk; climb or balance and
stoop, kneel, crouch, or crawl. The employee may be required to
frequently lift a maximum of 25 pounds.
Keywords: National Association of REALTORS--, Chicago , Member Engagement Coordinator - Chicago Association of REALTORS, Other , Chicago, Illinois
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