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Customer Service Representative - Full-Time Call Center

Company: Roadside Protect
Location: Itasca
Posted on: November 26, 2022

Job Description:

*Since 2002, Roadside Protect continues to be committed to delivering the industry's best 24X7 emergency roadside assistance & towing experience for our customers. The best experience means a delighted customer who has their emergency situation dispatched and completed efficiently and timely.*

*Job Type: Full-time*

*Salary: Incentive Program PLUS Starting at $16.00/HR!* *Company paid benefits included.*

Ability to exhibit empathy for customers who need emergency assistance. Deliver excellent customer service while working in a team environment. Primarily dispatch and call taking in a state of art call center environment.

_If you enjoy a fast-pace environment, a fun atmosphere, helping people and company that you can make a difference in, you are in the right place!_

*Requirements: *
* High School diploma or equivalent
* Excellent verbal and written communication skills
* Utilize strong problem-solving skills with ability to come to a quick and effective resolution
* Experience in MS Word, MS Excel, MS Outlook; Internet savvy
* Prior dispatching experience is a plus
* Prior roadside assistance experience a strong plus

*Responsibilities: *
* Answer inbound roadside and towing calls; and provide dispatching solutions to customers and clients
* Document actions with company provided tools
* Maintain a high morale within team
* Obtain situational information
* Resolve incoming requests by following standard operating procedures

*Key Competencies: *
* Self-starter; takes ownership of his/her work product
* Attention to detail and accuracy
* Professionalism in dealing with both internal and external contacts required
* Strong team player with ability to interact with all levels of staff in the company

*Roadside Protect provided the following inclusive hiring information: *

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Paid training
* Vision insurance
Schedule:
* 8 hour shift
* Overtime
Supplemental pay types:
* Bonus pay

Ability to commute/relocate:
* Itasca, IL 60143: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
* What hours or schedule are you in search for?

Experience:
* Customer service: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Roadside Protect, Chicago , Customer Service Representative - Full-Time Call Center, Other , Itasca, Illinois

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