Bi-Lingual Contract Services Associate (Chicagoland)

Company: Protective Life Corporation
Location: Chicago
Posted on: November 27, 2022

Job Description:

The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most.
The Contract Services Associate fulfills a service provider role to the team by accurately and efficiently processes incoming business and/or cancellations, while meeting all production and quality standards. Provide exceptional customer service to internal and external customers.
*Primary Job Responsibilities: *

* *Processes transactions.* Accurately process incoming new business and/or cancellations while maintaining the team's service, accuracy standards, and month end deadlines. Along with other duties and special projects.
* *Provide excellent customer service*. While meeting and maintaining the team's service levels.
* *Manage the customer needs.* By processing incoming business, cancellation and request for information emails and answering phone calls.
* *Supports various levels of management.* Meets routinely and pro-actively with managers. Is supportive and connected to management activities and decision making. Reports issues and/or trends that become evident to managers.
*Abilities: *

* Multi-task in a fast-paced environment; including the ability to change directions and adjust priorities frequently during the day
* Promotes team excellence in productivity, quality, and customer experience
* Analytical, problem-solving, and decision-making skills
* Exhibits role model behavior in all aspects of customer service
* Proactively identifies continuous improvement opportunities and corresponding benefits
* Works with cross-functional teams and promotes collaboration
*Requirements: *

* Bachelor's Degree preferred or equivalent work experience
* Minimum of 3 or more years of relevant experience preferred
* Bilingual preferred
* Proficient in MS Word, Excel, SharePoint, MS Teams, and Outlook
* Strong interpersonal skills
* Strong aptitude to problem-solve and analyze data
* Strong written and verbal communication sills
* Excellent organizational skills
* Excellent customer service skills
* IND123
Performance-Based Compensation: This position is eligible for an annual incentive based on individual and Company performance.
Protective's targeted salary range for this position is $40,000-$50,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees.
This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance as well as a 401k match and a pension plan.
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*Employee Benefits: \*
We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.
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*Diversity and Inclusion*\*: *
At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.
We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace unique skills and abilities. Our aim is to create an equitable and accountable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Supplemental pay types:
* Bonus pay

Education:
* High school or equivalent (Required)

Language:
* Fluent in Spanish and English (Required)

Work Location: Remote%58047475%

Keywords: Protective Life Corporation, Chicago , Bi-Lingual Contract Services Associate (Chicagoland), Other , Chicago, Illinois