Senior User Experience Researcher
Company: EDWARD JONES
Posted on: November 27, 2022
At Edward Jones, we help clients achieve their serious,
long-term financial goals by understanding their needs and
implementing tailored solutions. To ensure a personal client
experience, we have located our 15,000+ branch offices where our
more than 7 million clients live and work.
In a typical branch office, a financial advisor meets with clients
and receives branch office support, so they can focus on building
deep relationships with clients. Headquarters associates in St.
Louis, Tempe and Mississauga provide support and expertise to help
U.S. and Canada branch teams deliver an ideal client experience. We
continue to grow to meet the needs of long-term individual
investors.This role is part of the Research Operations and
Enablement Team. The mission of the team is to orchestrate and
optimize people, process, and craft to amplify the quality, value,
and impact of research at scale.
--- In order to accomplish the team mission, this role would be
involved in developing best practices, guidelines, standards,
metrics, and tools in order to improve the effectiveness,
efficiency, and consistency of research across a large team of
--- A person in this role would educate and consult both
researchers and non-researchers alike.
--- The role may involve planning, conducting, and analyzing some
research on new processes, documents, trainings, that the team, as
well as other Design Operations teams are developing.
--- The role may also involve monitoring the consistent application
of its work by researchers to help ensure that standards are
consistently adhered to.
What Experience You Need:
--- Bachelor's degree in Usability, Human Factors, Human-Computer
Interaction, Psychology or relevant field. Masters degree
--- 5+ years of User Experience research experience.
--- Expert in both qualitative and quantitative user experience
--- Proactively develops self in the field of current and emerging
research and technology.
--- Expert in critical thinking, strategic thinking, process
improvement, relationship-building and problem-solving
--- Expert in written and verbal communication.
--- Able to expertly research, analyze and consolidate data into
trends and share with teams.
--- Expert in project management and organizational skills.
--- Able to expertly establish and maintain effective relationships
across departments, business areas, and vendors.
--- Responds well to direction, embraces feedback and change.
--- Presents ideas, thoughts, arguments, and information
persuasively. Seen as credible and trustworthy.
- 100 Best Workplaces for Millennials in 2022, published Fortune
July 2022, Great Places to Work - data as of March 2022.
Compensation provided for using, not obtaining, the rating.
- Edward Jones was recognized as one of the Best Workplaces for
Millennials by Great Places to Work - and Fortune - magazine. The
privately held firm ranked No. 2 overall, in its fourth appearance
on the list.2022 Fortune Best Workplaces for Women, published
September 2022, research by Great Places to Work -, data as of
August 2021. Compensation provided for using, not obtaining, the
Edward Jones has been named to the
2022 Best Workplaces for Women list by Great Places to Work - and
Fortune - magazine, ranking No. 45.2022 Fortune's 100 Best
Companies to Work For, published April 2022, research by Great
Place to Work -, data as of August 2021. Compensation provided for
using, not obtaining, the rating.
For the 23rd time, Edward Jones has
earned a spot on the Fortune 100 Best Companies to Work For -
ranking by Great Places to Work - and Fortune - magazine. Edward
Jones ranked No. 35 on the prestigious 2022 list.2022 Best Places
to Work For LGBTQ+ Equality, Great Place to Work - in partnership
with Human Rights Campaign Foundation, published Equity Magazine
January 2022, data as of July 2021. Compensation provided for
using, not obtaining, the rating.
Edward Jones scored 100 percent on
the Human Rights Campaign Foundation's 2022 Corporate Equality
Index (CEI) the nation's foremost benchmarking survey and report
measuring corporate policies and practices related to LGBTQ+
workplace equality. The ranking designated Jones as one of the best
places to work for LGBTQ+Equality.Edward Jones does not
discriminate on the basis of race, color, gender, religion,
national origin, age, disability, sexual orientation, pregnancy,
veteran status, genetic information or any other basis prohibited
by applicable law.At Edward Jones, we value and respect our
associates and their contributions, and we recognize individual
efforts through a rewards program that promotes a long-term career,
financial security and well-being. to learn more about our total
compensation approach, which in addition to base salary, typically
includes benefits, bonuses and profit sharing. The salary range for
this role is based on national data and actual pay is based on
skills, experience, education, and other relevant factors for a
potential new associate:
Salary: $90628 - $154313
Keywords: EDWARD JONES, Chicago , Senior User Experience Researcher, Other , Bensenville, Illinois
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