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Cashier/Customer Service

Company: Mariano's
Location: Chicago
Posted on: November 26, 2022

Job Description:



ACCOUNTABLE TO: Customer Service Manager



Performs customer checkout transactions using a register.


Emphasis and primary challenge in this position is on following front end checkout procedures in all transactions, maintaining positive customer relations, and expediting processing of all orders. This position requires ongoing social skills/verbal interaction, register/scanner operation, reading, light lifting, and standing. Position functions and work hours may vary according to business needs. Daily assignments and work direction are provided by the Customer Service Manager or manager on duty.


1. Performs product scanning and processing of customer's order in an accurate, efficient and prompt manner.

- Asks for coupons, Advantage Card and items under the cart before beginning customer's order.

- Scans each item so it is properly identified by the register system.

- Ensures minimal waiting time to each customer.

- Obtains prices for items not identified by the register system and completes scan error forms for discrepancies.

- Has working knowledge of the most frequent PLU codes and new items.

- Uses care in handling of product.

- Utilizes proper etiquette for intercom calls.

2. Ensures positive customer relations and satisfaction.

- Greets and thanks all customers and provides prompt and courteous service.

- Directs customer problems to Customer Service Manager as appropriate.

- Answers or refers questions and responds to requests as needed.

- Makes determination and responds to customer assistance needs promptly.

3. Ensures proper handling of all forms of tender and coupons. - Properly counts and enters cash into register system.

- Verifies information on check and if acceptable, enters and properly utilizes check verification system. Properly tenders check into register system - Properly handles, counts and enters food stamps into register system. - Ensures coupons are valid and properly entered and credited to correct


- Maintains a neat and organized till.

Approved by Compensation Updated 4/2006

Cashier/Page 2

4. Follows front end security procedures.

- Applies security tape as needed for proof of purchase.

- Notifies appropriate personnel in cases of theft or shoplifting.

Functional Requirements

Frequent: Physical - lifting 10 to 55 lbs., pushing/pulling up to 200 lbs., equipment operation (scanner, register, scale, check approval machine, coupon machine, intercom), reaching, standing, turning, squatting, stooping/bending, walking

Mental - judgment/decision making, social skills/verbal interaction memorization, reading, writing, math

Occasional: Physical - lifting over 55 lbs., equipment operation (adding machine, calculator), squatting, stooping/bending, walking

5. Follows all store and department policies and procedures



6. Assists with front end maintenance and cleaning.

- Picks up floor, clears carts, cleans and stocks registers, fills bag stations, performs shop backs.

- Straightens magazines, fills check stand merchandise.

- Uses personal protective devices (chemical resistant gloves) for cleaning glass.

7. Ensures customer service for bagging of groceries. - asks if paper or plastic.

- uses the least amount of bags.

- watches the weight of the bag.

8. Ensures that carts are available for customers.

- Collects carts in a safe manner and transports to cart room.

- Ensures a ten cart maximum.

- Removes all debris from carts.

9. Education and/or Experience

-High school education (or concurrent enrollment in an educational institution) preferred but not required


Within each essential functional requirement, "Frequent" represents approximately 15% of the work shift or at least ten repetitions per work shift; "Occasional" represents approximately 15% of the work shift or fewer than ten repetitions per work shift.

The job duties, elements, responsibilities, skills, functions, experience, educational factors and requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an associate may be required to perform. The Employer reserves the right to revise this job description at any time and to require associates to perform other tasks as circumstances or conditions of its business, competitive consideration or the work environment change

Job Types: Full-time, Part-time

Pay: $15.45 - $16.00 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
* Day shift
* Evening shift
* Morning shift
Weekly day range:
* Monday to Friday
* Rotating weekends
* Weekend availability

Work Location: One location%58047475%

Keywords: Mariano's, Chicago , Cashier/Customer Service, Other , Chicago, Illinois

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