Customer Service Representative
Company: Edward Don & Company
Posted on: November 26, 2022
Responsible for supporting sales representatives and customers
by providing information on availability of merchandise, prices,
researching order issues, and entering orders into the SAP computer
system while providing an exceptional level of customer
* Answer inbound calls and provide complete customer
* Troubleshoot and resolve internal and external customer issues as
* Meet efficiency and quality goals established for the Customer
* Communicate with the Sales Team and customer base to obtain and
process orders within SAP.
* Process return requests from customers and forward to appropriate
Sales Representative for approval.
* Responsible for processing all paperwork relating to returns,
orders, price changes, and adjustments.
* Communicate with Sales Representatives on the status of orders,
sales, pick-ups, and credit issues.
* Effectively communicate both verbally and in writing to internal
and external customers.
* Organize and maintain daily call plans, based on individual
* Retrieve and respond to messages via voice and e-mail as
* Furnish reference catalogs, current circulars or any product
information to existing and prospective accounts.
* Perform other duties as assigned.
Job Type: Full-time
Pay: $17.25 - $18.25 per hour
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Tuition reimbursement
* Vision insurance
* 8 hour shift
* Day shift
* Monday to Friday
Work Location: One location%58047475%
Keywords: Edward Don & Company, Chicago , Customer Service Representative, Other , Woodridge, Illinois
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