Truck Unloader/Stocker - Mondays & Tuesdays
Company: Jo-Ann Fabrics
Location: Bloomingdale
Posted on: January 27, 2023
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Job Description:
SUMMARY The Merchandise & Replenishment Team Member's
responsibility first and foremost is to deliver a premium customer
experience by inspiring creativity within our customers and making
JOANN their happy place! All Team Members drive sales through
advanced product knowledge, innovative merchandising, and cutting
counter accuracy. The Merchandise & Replenishment Team Member's
role is to ensure that the sales floor is fully stocked and
presentable for our customers by bringing merchandise from the back
room to the sales floor and efficiently stocking the shelves. The
Merchandise & Replenishment Team Member will also embody
characteristics and perform the duties of Hearts, Hands, Minds and
Inspire. ESSENTIAL RESPONSIBILITIES HEARTS * Greets every JOANN
customer and uses the F.A.S.T. service model to meet the customer's
needs
* Asks open-ended questions to learn about customers' project needs
and escorts them to the desired product's location
* Engages in friendly conversation with customers about their
projects while serving them at the cutting counter, cash register,
and sales floor HANDS * Stocks shelves accurately according to
planogram while maintaining a high level of productivity and close
attention to detail
* Required to enter and exit the truck bed to remove freight.
Unloads freight from the truck and sorts it according to company
procedures. Lifts boxes from the truck and receiving area, place
and arrange items on shelves and racks. Move product from delivery
truck to sales floor as needed.
* Maintains high standards throughout the sales floor by cleaning
and recovering shelves, putting away returns, and cleaning up any
spills/messes with a sense of urgency
* May occasionally cut fabric for customers or process customer
transactions at the cash register MINDS * Invites customers to
participate in store activities such as Education Classes, Custom
Framing, and any other events
* Proactively drives sales through product knowledge, active
selling techniques, suggesting services, and building strong
customer relationships to the JOANN brand
* Works to minimize shrink in the store by following proper
policies and procedures including, but not limited to, cutting
counter accuracy, remnants, damages, and inventory management
INSPIRE * Assists other Team Members with tasks to ensure that the
team exceeds expectations set by Store Management
* Works with Store Management and other Team Members on projects in
a friendly and professional manner
* Assists with training new Team Members on running the register,
cutting fabric, stocking shelves, and customer service PHYSICAL
REQUIREMENTS * Stand during an entire shift (other than normal
break time).
* Continuously walk around all areas of the store throughout
shift.
* Read written instructions, reports, and other information on
paper and computer screens.
* Orally communicate with customers and other team members on
consistent basis throughout their shift.
* Input data on computer keyboard and handheld units.
* Use 2-way radios (hear incoming messages and provide verbal
response).
* Push/pull merchandise with appropriate equipment (carts, bins,
etc.) to and from backroom and sales floor.
* Lift, place, and arrange items on shelves and racks.
* Bend down and reach above head.
* Climb and descend ladder.
* Individually lift up to 49 pounds, and group lift up to 97 pounds
(under 2 lbs on a constant basis, 10 lbs on a frequent basis, 10-49
lbs on an occasional basis, and 50-97 lbs group lifts on an
infrequent basis). EXPECTED AVAILABILITY Part-time status requires
availability that meets the needs of the store. Part-time Team
Members are generally scheduled to work less than an average of 28
hours per week in a measurement period, as defined by JOANN and are
not guaranteed any particular number of hours per week. Open
availability is defined as the ability to work any and all hours
required without restrictions as to the time of day or day of week,
including, but not limited to, days, evenings, weekends, overnight
shifts, and holidays. Hours are scheduled according to needs of the
store and the team member's availability. Relocation may be
required for career progression. EDUCATION / EXPERIENCE Education
Minimum: High School Diploma, GED, or equivalent Experience
Minimum: 1+ years experience in a customer centric environment
preferred This position will be located at: 362 W Army Trail Rd Ste
230 Bloomingdale, IL 60108-2676 JOANN is an Equal Employment
Opportunity Employer. This job summary is intended to be brief and
does not list all duties for this position. Nothing in this job
description should be construed as an express or implied contract
of employment. JOANN is an at-will employer, which means that your
employment may be terminated by JOANN or yourself with or without
notice or cause unless the at-will arrangement is modified by a
written agreement signed by both you and and authorized
representative of JOANN.
Keywords: Jo-Ann Fabrics, Chicago , Truck Unloader/Stocker - Mondays & Tuesdays, Other , Bloomingdale, Illinois
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