Patient Support Specialist
Company: Geode Health
Location: Chicago
Posted on: January 28, 2023
Job Description:
Reporting to the Patient Support Supervisor, the Patient Support
Specialist is responsible for resolving inbound patient requests
related to billing and appointment scheduling in a multi-channel
environment. The ideal candidate will be motivated by joining a
quickly growing organization.Geode Health is a rapidly growing,
national provider of outpatient mental health services. Our mission
is 'To empower our patients to live healthier, more rewarding lives
through accessible, affordable and effective mental healthcare
tailored to their needs.' Patient Support Specialist Job
Responsibilities:
- Schedule appointments for new and established patients while
considering patient insurance, schedule templates and
patient/provider preferences
- Monitor multi-channel inbound patient requests to ensure timely
response and accurate resolutions
- Work with patients and insurance carriers to resolve patient
billing inquiries
- Responsible for maintaining individual and departmental goals
including Average Handle Time, Service Level, Abandonment Rate,
Call Quality, and others
- Maintain confidentiality of all patient information with a full
understanding of HIPAA requirements
- Demonstrates flexibility to meet the needs of all internal and
external customers including changes to workflows, work volume and
work schedules
- Other duties as assignedIdeal Candidate Profile:
- Passionate about our mission and inspiring others
- Self-starter, for whom no task is too big or too small and
takes ownership of their decisions
- Experience working in a behavioral health call center
- Experience with insurance plans and benefits
- Contribute to the collective effort both within own scope - and
beyond - as needed
- Creative and strategic thinker
- A lifelong learner who believes in giving and receiving
feedback to get better each day
- Organized & process-orientedSkills/Qualifications:
- 2-4 years in a healthcare environment required, preferably in
billing, front office administration or call center
- Must possess strong conflict resolution skills and the ability
to multi-task while maintaining the highest-level of quality in
every patient interaction
- High School diploma or GED requiredAt Geode Health, we offer:
- Competitive compensation
- Medical, dental and vision benefits
- Life insurance
- Short and long-term disability
- Paid vacation and holidays
- Matching 401k plan
- State of the art technologyWhy work for Geode Health? At Geode
Health, we take our commitment to patients and providers seriously.
We focus every day on how to help patients across the United States
get the best possible mental health care available. To achieve
this, we focus on ensuring our providers have unmatched support and
resources so that they can focus on providing great care. We are
backed by KKR, a leading private equity firm with the experience
and mission alignment to truly make an impact. Joining Geode Health
will put you on the front-end of a rapidly growing movement to
increase access and improve outcomes for mental health patients and
providers across the nation. To learn more, visit us as
Keywords: Geode Health, Chicago , Patient Support Specialist, Other , Chicago, Illinois
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