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US-Interface Specialist II

Company: R1
Location: Chicago
Posted on: January 27, 2023

Job Description:

Basic Purpose

Consults with R1 and client teams to obtain necessary information to successfully build and test common real-time interfaces and build and test one-time data loads utilizing R1 Orion Rhapsody interface engine and R1 interface software layer.

Essential Duties and Responsibilities

Consults with clients to gather information about program needs, objectives, functions, features, and data requirements relevant to the R1 product implementation and specifically to the interfaces needed for the project.

Manages on-time and competent delivery of real time interfaces and data loads.

Builds/codes common integration paths on R1'sinterface engine to deliver interfaces in a timely manner, working with their project team to collaboratively and successfully implement R1 products. This also includes configuration and usage of SCI's interface layer. Advises client on alternate methods of solving need or problem or recommends specific solutions using the interface engine.

Submit all interface changes in compliance with R1's Integration QA Process as well as performing QA checks for other team members.

Manage interface error messages during projects, including the identification of errors and resolution of them throughout the project; also includes training the client to understand how to manage the messages such that upon Go Live, the ICE error log is clean, and the client understands how to manage going forward.

Writes and maintains client's project specific technical mapping specifications and insures those specifications are updated and accessible by R1 and client in R1's Salesforce system. These mapping specifications are important for reference by our clients and the R1 Client Success team.

Evaluate test transactions and executes tests to find errors and confirm interfaces meet specifications. This is done by proactively leading interface testing meetings and unit testing all fields identified in the project specific mapping specification to ensure that data is populating in R1 as expected as well as being sent out of the R1 system and posting in foreign system that the interface is connected to.

Proactively lead integration meetings, including interface design/specification and interface testing (on site and remote).

Maintains accurate client and non-client time reporting in Salesforce.

Communicates regularly weekly updates to the R1 project manager and client

Identifies and communicates client issues, concerns and risks to the project manager as soon as the issue or potential risk are identified.

Participates enthusiastically in company training and actively seeks to understand the challenges and needs in the health care industry, particularly in the patient access arena.

Skills Required

To perform the job successfully, an individual should demonstrate the following competencies:

Technical Skills - Builds/troubleshoots interfaces and data loads utilizing interface engine tools, includes some basic coding in JavaScript, C++ like proprietary language (Orion Rhapsody mapper code), and basic SQL queries.

Design - Generates creative solutions; Translates concepts and information into interfaces and data loads; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Client Service - Manages difficult or emotional client situations; Responds promptly to client needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Delivers clear and concise training.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree; and a minimum of 4 years related experience; or equivalent combination of education and experience. Healthcare provider and/or technology experience is necessary. Orion Rhapsody Associate level certification or equivalent education completed.

Computer Skills

To perform this job successfully, an individual should have knowledge of Orion Rhapsody or other interface engine software. Basic programming skills in JavaScript, C++, SQL or similar languages. Advanced Knowledge of healthcare data exchange, including HL7, X12, flat files, XML.

Other Qualifications

Must be able to travel +50% of the time.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:

  • Comprehensive Medical, Dental, Vision & RX Coverage
  • Paid Time Off, Volunteer Time & Holidays
  • 401K with Company Match
  • Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability
  • Tuition Reimbursement
  • Parental Leave

    R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

    If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

    To learn more, visit:

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Keywords: R1, Chicago , US-Interface Specialist II, Other , Chicago, Illinois

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