Mgr Account Service (IC)

Company: CVS Pharmacy
Location: Chicago
Posted on: January 27, 2023

Job Description:

Job DescriptionThe CDL role will be a key member of our benefits service delivery team spanning across our service center and client services team. The role will be a key driver in representing the voice of the customer across all service towers. The ideal candidate will have deep core HW knowledge and an equally matching expertise in service center delivery operations. Exceptional communication skills and ability to navigate and influence change across a highly matrixed organization is a must. Ability to work and thrive in a high growth and rapid change environment is key.Pay RangeThe typical pay range for this role is:Minimum: 60,300Maximum: 126,600Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required QualificationsEducating Client Services on Service Center process/procedures/expectations Educating Client Services on Service Center process/procedures/expectations Identify and drive service delivery process improvements Represent the voice of the customer in every interaction across our delivery teams Educating Service team members on client expectations, commitments, SLAs, PGs, etc. Educate and drive to standard core service delivery model Participating in internal and external client meetings as needed Researching trends to identify root cause and work with Service Center and/or CS team on strategy and solution(s) Analyze data and trends to drive change Identify opportunities for process and technology enhanced solutions Drive domain expertise across the service center Coach and mentor service center personnel Work directly with service Center Operations Leader and COE lead to improve employee and client experience Assist with development of CSR training materials and modifying CS and Service Center workflows revision of portal instructions/text for better clarification, etc. Monitor client SLAs / PGs to ensure bswift meets contractual obligation Assist CS team and Client to understand SLA reporting results Client OE Planning (i.e., communications, timelines, training, staffing, overall delivery) Support Service Center supervisor in client implementations, training, coaching and auditing others work -Support new prospective client meetings -Manage 5 to 10 client alignmentsCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsMinimum of 5 year's experience in benefits administration, client delivery and implementations. Results driven leaderEducationBachelor's degree or equivalent experienceBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Keywords: CVS Pharmacy, Chicago , Mgr Account Service (IC), Other , Chicago, Illinois