Field Implementation Specialist
Company: CDK Global Inc.
Location: Chicago
Posted on: January 27, 2023
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Job Description:
The National Trainer - CDK Accounting will be required to 100%
travel to dealerships Monday - Friday throughout US & Canada The
National Trainer - CDK Accounting is responsible for effectively
and efficiently deploying CDK software to our customers, working as
a key installation team member, and training all customers' users
on-site.What you'll be doing...Training Dealership Accounting
personnel and other personnel on the use and Accounting processes
utilizing CDK DMS in a Retail Automotive Dealership Traveling to
Dealerships in the US, Canada and Caribbean to facilitate this
trainingLearning and delivering Training Processes to effectively
execute the installation trainingEfficiently complete all required
training, reporting, sign-offs, and other administrative items
prior to deadlines.Continuously upgrade training and product
skillsets to stay current and expand your knowledge.Plan travel and
expenses according to guidelines.Effectively communicate ideas for
improvementParticipate in installations, support requests, and
training execution to assure quality control in trainingComply with
all corporate policiesExecute special projects as directed by
LeadershipProvide technical subject matter expertise by engaging
with Client Implementation Manager (CIM) to understand business
requirements and identify product and product setup requirements to
achieve the agreed contractual aims. This includes verifying that
the technical solution sold to the client is installable as sold
and providing feedback to the CIM on technical gaps and risks.Guide
and advise the customer in terms of best practice operational
processes and system usage practices to achieve best ROI for the
selected product setEstablish (working with the CIM) the base
software installation pack and configure the system to operate as
expected.Perform system integration testing where necessary to
ensure the solution delivers what 's expected by the clientManage
and execute data migration activities (if required) to ensure the
existing customer data is imported, validated, and signed off by
the customer prior to go-liveVerify with the client through UAT
that the system is configured correctlyExecute the cut-over to
production on the agreed go-live dateProvide on-site support to end
users to guide, advise, train, and verify that users are able to
undertake their roles using the productsBased on business
experience and knowledge, make best practice recommendations to the
CDK configurations and/or client process to maximize client
utilization and business resultsCollaborate with the CIM and Sales
to propose additional CDK software and business solutions to the
client based on solid knowledge of the client's processes and
business requirementsEscalate to the client manager any issues with
client engagement during testing and training or any issues that
could derail project successCDK Global is committed to fair and
equitable compensation practices. Compensation packages are based
on several factors, including but not limited to skills,
experience, certifications, and work location. The total
compensation package for this position may also include annual
performance bonus, benefits and/or other applicable incentive
compensation plans.We offer Medical, dental, and vision benefits in
addition to:Paid Time Off (PTO)401K Matching ProgramTuition
ReimbursementAt CDK, we believe inclusion and diversity are
essential in inspiring meaningful connections to our people,
customers and communities. We are open, curious and encourage
different views, so that everyone can be their best selves and make
an impact. CDK is an Equal Opportunity Employer committed to
creating an inclusive workforce where everyone is valued. Qualified
applicants will receive consideration for employment without regard
to race, color, creed, ancestry, national origin, gender, sexual
orientation, gender identity, gender expression, marital status,
creed or religion, age, disability (including pregnancy), results
of genetic testing, service in the military, veteran status or any
other category protected by law.Applicants for employment in the US
must be authorized to work in the US. CDK may offer employer visa
sponsorship to applicants.
Keywords: CDK Global Inc., Chicago , Field Implementation Specialist, Other , Chicago, Illinois
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