Field Implementation Specialist

Company: CDK Global Inc.
Location: Chicago
Posted on: January 27, 2023

Job Description:

The National Trainer - CDK Accounting will be required to 100% travel to dealerships Monday - Friday throughout US & Canada The National Trainer - CDK Accounting is responsible for effectively and efficiently deploying CDK software to our customers, working as a key installation team member, and training all customers' users on-site.What you'll be doing...Training Dealership Accounting personnel and other personnel on the use and Accounting processes utilizing CDK DMS in a Retail Automotive Dealership Traveling to Dealerships in the US, Canada and Caribbean to facilitate this trainingLearning and delivering Training Processes to effectively execute the installation trainingEfficiently complete all required training, reporting, sign-offs, and other administrative items prior to deadlines.Continuously upgrade training and product skillsets to stay current and expand your knowledge.Plan travel and expenses according to guidelines.Effectively communicate ideas for improvementParticipate in installations, support requests, and training execution to assure quality control in trainingComply with all corporate policiesExecute special projects as directed by LeadershipProvide technical subject matter expertise by engaging with Client Implementation Manager (CIM) to understand business requirements and identify product and product setup requirements to achieve the agreed contractual aims. This includes verifying that the technical solution sold to the client is installable as sold and providing feedback to the CIM on technical gaps and risks.Guide and advise the customer in terms of best practice operational processes and system usage practices to achieve best ROI for the selected product setEstablish (working with the CIM) the base software installation pack and configure the system to operate as expected.Perform system integration testing where necessary to ensure the solution delivers what 's expected by the clientManage and execute data migration activities (if required) to ensure the existing customer data is imported, validated, and signed off by the customer prior to go-liveVerify with the client through UAT that the system is configured correctlyExecute the cut-over to production on the agreed go-live dateProvide on-site support to end users to guide, advise, train, and verify that users are able to undertake their roles using the productsBased on business experience and knowledge, make best practice recommendations to the CDK configurations and/or client process to maximize client utilization and business resultsCollaborate with the CIM and Sales to propose additional CDK software and business solutions to the client based on solid knowledge of the client's processes and business requirementsEscalate to the client manager any issues with client engagement during testing and training or any issues that could derail project successCDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:Paid Time Off (PTO)401K Matching ProgramTuition ReimbursementAt CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

Keywords: CDK Global Inc., Chicago , Field Implementation Specialist, Other , Chicago, Illinois