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Quality Training Specialist

Company: National Louis University
Location: Chicago
Posted on: January 27, 2023

Job Description:

Position TitleQuality Training Specialist
Who we areNational Louis is a 130+ year old university that has been grounded in the values of innovation, access, and excellence from its inception. As an institution we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student focused community that is committed to continuous improvement and asks how do we become more "student ready" so that we may better serve our students. We believe that through education we are able to empower change and build healthy communities. Our community works hard in the service of students and supports one another like a family.
What we offerAt National Louis University we offer our employees an innovative environment to work together and inspire the ideas that will make an impact. As our external environment changes, our employees are provided the opportunities and tools needed to grow both personally and professionally to remain successful. NLU employees and dependents are offered a wide range of benefits, including but not limited to, Health Insurance benefits, Retirement benefits, Paid Time Off and Educational Benefits.
CampusChicago IL -18 S. Michigan Ave

Position StatusRegular-(permanent) Position


What you will doWorks closely with the Manager of Research and Evaluation and the Quality Supports Team to update, develop, and facilitate new and existing professional learning experiences. Delivers local and national training virtually and in-person. Serves as a National Anchor for the Program Administration Scale (PAS) and Business Administration Scale for Family Child Care (BAS) and reviews PAS and BAS assessments for certification and recertification. Assists in the development and review of online surveys, training needs assessments, and Administrator Role Perception Survey (ARPS) profiles

OutcomesEssential Responsibilities:
PROFESSIONAL LEARNING TRAINING LOGISTICS: Assist with preparation of training materials for on-site trainings and shipments for off-site trainings. Coordinate material organization and room set-up for PAS and BAS trainings when facilitating. Assist with PAS and BAS on-site and off-site logistics when presenting. Develops and maintains data collection tools and gathers data for funders, McCormick Center, and team reports.
TRAINING DEVELOPMENT, FACILITATION, AND MARKETING: Serve as a content expert in the PAS and BAS and achieve status as a National Anchor on both tools. Work with team members to develop and update professional learning experiences (e.g., in-person and virtual training, online modules, webinars, blended learning, follow-up supports, handouts, eResources). Serve as one of the primary trainers for PAS and BAS reliability. Assist in the creation of activities, materials, assignments, surveys, etc. to support participant learning. Facilitate and co-facilitate PAS and BAS trainings and assist with other trainings as necessary. Create sample documentation for PAS and BAS activities (e.g., transcripts, handouts) as needed. Participate in training video development (e.g., talent, organizing, transcribing, viewing). Collaborate with the Professional Learning Team to support trainings, coaching, and data collection as needed. Work with Instructional Design/Marketing Team to develop and revise materials and plan for recruitment efforts. With Quality Supports Team, develop and review publication materials (e.g., brochures, Web site).
PAS AND BAS ASSESSOR CERTIFICATION AND RECERTIFICATION: Maintain reliability and status as a National Anchor on the PAS and BAS. Complete at least two PAS and BAS formal assessments for reliability a year. Conduct additional PAS and BAS assessments as needed (e.g., academy participants, reliability checks). Assist in training new team members to reliability (e.g., feedback on assessments, visits). With PAS-BAS committee, review and clarify indicators, update notes, determine ratings, etc. With Quality Supports Team, create the recertification process for the 3rd edition of the PAS. Work with the Quality Supports team to update PAS and BAS related materials and trainings (in-person, Getting Ready Modules, etc.) that reflect the latest editions of the tools. Review and correct PAS and BAS certification assessments and complete feedback forms. Reviews and updates PAS and BAS databases as needed.
GENERAL OFFICE SUPPORT: Help keep common areas clean and tidy. Keep McCormick Center calendar current. Represent the McCormick Center in a professional and ethical manner and assist with other duties as assigned.
Customer Focus: Personally demonstrates that external (or internal) customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquires about customer satisfaction with products or services.
Dependability: Makes and fulfills commitments. Has established a pattern of working independently, meeting reasonable deadlines, and accepting responsibility for his or her actions. Willingly makes promises and fully intends to keep them. Arrives at work on time and ready to contribute. Shows up for meetings well-prepared.
Flexibility: Adjusts quickly and effectively to changing conditions and demands. Discusses change as a necessary and inevitable aspect of organizational life as well as an opportunity to learn new things. Has a similar view and approach to potentially stressful situations. Invests personal energy toward accepting and adapting to change that others use toward resisting or resenting it.
Initiative: Recognizes opportunities and initiates actions to capitalize on them. Looks for new and productive ways to make an impact. Demonstrates this characteristic when it comes to generating new ideas or processes, capitalizing on new business opportunities, seeking out and taking on increasing responsibility or resolving problems as they occur. Uses sound judgment about when to take action and when to seek guidance or permission. This is in contrast to those who fail to notice opportunities, wait to be asked or instructed before taking action, seldom offer new ideas or express reservations about taking on additional responsibilities.
Managing Multiple Priorities: Handles multiple assignments and priorities yet still fulfills all commitments. Readily accepts new responsibilities and adapts well to changes in procedures. Gives appropriate priorities to various work demands.
Quality of Work: Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Is personally committed to high quality work and encourages others to have similar standards.
Spoken Communication Skills: Speaks clearly and effectively to individuals or groups regardless of their level of education, age, cultural background, station in life or other factors. Uses words or terms that listeners are likely to understand. Takes personal responsibility when efforts to communicate have been unsuccessful. Listens carefully and effectively, whether the speaker is sharing facts, opinions or feelings. Pays attention, displays appropriate nonverbal responses, and verifies own understanding of what was said before responding. Responds to others effectively, even when strong opinions or emotions have been expressed. Acknowledges the merits of what others have to say, in a manner that demonstrates respect.
Written Communication Skills: Writes clearly and concisely when sharing or documenting information. Uses words or terms that all readers are likely to understand and invites people to ask questions if any aspect of a written document is confusing or unclear. Uses good judgment about what to put in writing versus what should be shared in a conversation or presentation. Demonstrates awareness that electronic messages have there advantages (such as getting information out quickly to a large group of people), yet are frequently misinterpreted because the intended tone cannot be reliably conveyed in writing. Uses caution and discretion in responding to written communications, especially when replying to e-mails that contain personal criticism or factual inaccuracies.

Your CompetenciesExperience, Skills and Competencies:


  • Bachelor's Degree in Early Childhood Administration, Early Childhood Leadership, Early Childhood Education, Childhood Development, Adult Learning, or related field.
  • One to three (1-3) years' experience training development and facilitation experience.
  • One to three years' knowledge of early childhood program leadership and management,(center-and homebased), accreditation, QRIS, and administrator credentialing systems.
  • One to three (1-3) years' experience and established reliability conducting different program quality assessments such as the PAS, BAS, Environment Rating Scales (ERS), or Classroom Assessment Scoring System (CLASS).
  • One to three (1-3) years' childhood administrative or teaching experience.
  • Three to five years (3-5) years' knowledge of Microsoft Word, Excel, PowerPoint, and statistical and survey software systems (e.g., Statistical Package for the Social Sciences, Alchemer).
  • PAS and BAS certification preferred.


    NLU Inclusion Statement:
    National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. We are dedicated to fostering a culture where diversity, equity, and inclusion remain at the core of who we are. These are more than just words to us: they are truly a way of life for the NLU community. We recognize that differences in abilities, age, ethnicity, gender (identity and expression), race, religion, sexual orientation, socio-economic status, and background bring richness to our work environment. We affirm diverse perspectives, innovative contributions, and authentic presentations of self from every member within the NLU community. We believe inclusion is grounded in the actions we intentionally take each day. Our goal is to inspire and empower NLU employees and community members to cultivate an environment where we collectively focus on uplifting and advancing our institutional culture.

Keywords: National Louis University, Chicago , Quality Training Specialist, Other , Chicago, Illinois

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