Quality Training Specialist
Company: National Louis University
Posted on: January 27, 2023
Position TitleQuality Training Specialist
Who we areNational Louis is a 130+ year old university that has
been grounded in the values of innovation, access, and excellence
from its inception. As an institution we believe in providing
access to educational opportunity and that education is our
greatest lever for social and economic mobility. We are a student
focused community that is committed to continuous improvement and
asks how do we become more "student ready" so that we may better
serve our students. We believe that through education we are able
to empower change and build healthy communities. Our community
works hard in the service of students and supports one another like
What we offerAt National Louis University we offer our employees an
innovative environment to work together and inspire the ideas that
will make an impact. As our external environment changes, our
employees are provided the opportunities and tools needed to grow
both personally and professionally to remain successful. NLU
employees and dependents are offered a wide range of benefits,
including but not limited to, Health Insurance benefits, Retirement
benefits, Paid Time Off and Educational Benefits.
CampusChicago IL -18 S. Michigan Ave
Position StatusRegular-(permanent) Position
What you will doWorks closely with the Manager of Research and
Evaluation and the Quality Supports Team to update, develop, and
facilitate new and existing professional learning experiences.
Delivers local and national training virtually and in-person.
Serves as a National Anchor for the Program Administration Scale
(PAS) and Business Administration Scale for Family Child Care (BAS)
and reviews PAS and BAS assessments for certification and
recertification. Assists in the development and review of online
surveys, training needs assessments, and Administrator Role
Perception Survey (ARPS) profiles
PROFESSIONAL LEARNING TRAINING LOGISTICS: Assist with preparation
of training materials for on-site trainings and shipments for
off-site trainings. Coordinate material organization and room
set-up for PAS and BAS trainings when facilitating. Assist with PAS
and BAS on-site and off-site logistics when presenting. Develops
and maintains data collection tools and gathers data for funders,
McCormick Center, and team reports.
TRAINING DEVELOPMENT, FACILITATION, AND MARKETING: Serve as a
content expert in the PAS and BAS and achieve status as a National
Anchor on both tools. Work with team members to develop and update
professional learning experiences (e.g., in-person and virtual
training, online modules, webinars, blended learning, follow-up
supports, handouts, eResources). Serve as one of the primary
trainers for PAS and BAS reliability. Assist in the creation of
activities, materials, assignments, surveys, etc. to support
participant learning. Facilitate and co-facilitate PAS and BAS
trainings and assist with other trainings as necessary. Create
sample documentation for PAS and BAS activities (e.g., transcripts,
handouts) as needed. Participate in training video development
(e.g., talent, organizing, transcribing, viewing). Collaborate with
the Professional Learning Team to support trainings, coaching, and
data collection as needed. Work with Instructional Design/Marketing
Team to develop and revise materials and plan for recruitment
efforts. With Quality Supports Team, develop and review publication
materials (e.g., brochures, Web site).
PAS AND BAS ASSESSOR CERTIFICATION AND RECERTIFICATION: Maintain
reliability and status as a National Anchor on the PAS and BAS.
Complete at least two PAS and BAS formal assessments for
reliability a year. Conduct additional PAS and BAS assessments as
needed (e.g., academy participants, reliability checks). Assist in
training new team members to reliability (e.g., feedback on
assessments, visits). With PAS-BAS committee, review and clarify
indicators, update notes, determine ratings, etc. With Quality
Supports Team, create the recertification process for the 3rd
edition of the PAS. Work with the Quality Supports team to update
PAS and BAS related materials and trainings (in-person, Getting
Ready Modules, etc.) that reflect the latest editions of the tools.
Review and correct PAS and BAS certification assessments and
complete feedback forms. Reviews and updates PAS and BAS databases
GENERAL OFFICE SUPPORT: Help keep common areas clean and tidy. Keep
McCormick Center calendar current. Represent the McCormick Center
in a professional and ethical manner and assist with other duties
Customer Focus: Personally demonstrates that external (or internal)
customers are a high priority. Identifies customer needs and
expectations and responds to them in a timely and effective manner.
Anticipates and prevents delays or other things that can adversely
affect the customer. Keeps customers informed about the status of
pending actions and inquires about customer satisfaction with
products or services.
Dependability: Makes and fulfills commitments. Has established a
pattern of working independently, meeting reasonable deadlines, and
accepting responsibility for his or her actions. Willingly makes
promises and fully intends to keep them. Arrives at work on time
and ready to contribute. Shows up for meetings well-prepared.
Flexibility: Adjusts quickly and effectively to changing conditions
and demands. Discusses change as a necessary and inevitable aspect
of organizational life as well as an opportunity to learn new
things. Has a similar view and approach to potentially stressful
situations. Invests personal energy toward accepting and adapting
to change that others use toward resisting or resenting it.
Initiative: Recognizes opportunities and initiates actions to
capitalize on them. Looks for new and productive ways to make an
impact. Demonstrates this characteristic when it comes to
generating new ideas or processes, capitalizing on new business
opportunities, seeking out and taking on increasing responsibility
or resolving problems as they occur. Uses sound judgment about when
to take action and when to seek guidance or permission. This is in
contrast to those who fail to notice opportunities, wait to be
asked or instructed before taking action, seldom offer new ideas or
express reservations about taking on additional
Managing Multiple Priorities: Handles multiple assignments and
priorities yet still fulfills all commitments. Readily accepts new
responsibilities and adapts well to changes in procedures. Gives
appropriate priorities to various work demands.
Quality of Work: Has established a track record of producing work
that is highly accurate, demonstrates attention to detail and
reflects well on the organization. Is personally committed to high
quality work and encourages others to have similar standards.
Spoken Communication Skills: Speaks clearly and effectively to
individuals or groups regardless of their level of education, age,
cultural background, station in life or other factors. Uses words
or terms that listeners are likely to understand. Takes personal
responsibility when efforts to communicate have been unsuccessful.
Listens carefully and effectively, whether the speaker is sharing
facts, opinions or feelings. Pays attention, displays appropriate
nonverbal responses, and verifies own understanding of what was
said before responding. Responds to others effectively, even when
strong opinions or emotions have been expressed. Acknowledges the
merits of what others have to say, in a manner that demonstrates
Written Communication Skills: Writes clearly and concisely when
sharing or documenting information. Uses words or terms that all
readers are likely to understand and invites people to ask
questions if any aspect of a written document is confusing or
unclear. Uses good judgment about what to put in writing versus
what should be shared in a conversation or presentation.
Demonstrates awareness that electronic messages have there
advantages (such as getting information out quickly to a large
group of people), yet are frequently misinterpreted because the
intended tone cannot be reliably conveyed in writing. Uses caution
and discretion in responding to written communications, especially
when replying to e-mails that contain personal criticism or factual
Your CompetenciesExperience, Skills and Competencies:
- Bachelor's Degree in Early Childhood Administration, Early
Childhood Leadership, Early Childhood Education, Childhood
Development, Adult Learning, or related field.
- One to three (1-3) years' experience training development and
- One to three years' knowledge of early childhood program
leadership and management,(center-and homebased), accreditation,
QRIS, and administrator credentialing systems.
- One to three (1-3) years' experience and established
reliability conducting different program quality assessments such
as the PAS, BAS, Environment Rating Scales (ERS), or Classroom
Assessment Scoring System (CLASS).
- One to three (1-3) years' childhood administrative or teaching
- Three to five years (3-5) years' knowledge of Microsoft Word,
Excel, PowerPoint, and statistical and survey software systems
(e.g., Statistical Package for the Social Sciences,
- PAS and BAS certification preferred.
NLU Inclusion Statement:
National Louis University is deeply committed to serving its
community, advancing access and equity, and ensuring that all
individuals are welcomed and valued. We are dedicated to fostering
a culture where diversity, equity, and inclusion remain at the core
of who we are. These are more than just words to us: they are truly
a way of life for the NLU community. We recognize that differences
in abilities, age, ethnicity, gender (identity and expression),
race, religion, sexual orientation, socio-economic status, and
background bring richness to our work environment. We affirm
diverse perspectives, innovative contributions, and authentic
presentations of self from every member within the NLU community.
We believe inclusion is grounded in the actions we intentionally
take each day. Our goal is to inspire and empower NLU employees and
community members to cultivate an environment where we collectively
focus on uplifting and advancing our institutional
Keywords: National Louis University, Chicago , Quality Training Specialist, Other , Chicago, Illinois
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