Overnight Security Officer- Part Time

Company: Nobu Hotel Chicago
Location: Chicago
Posted on: March 19, 2023

Job Description:

Job Details

Job Location
Nobu Hotel Chicago - Chicago, IL

Description

Job Summary

The Security Officer is responsible for monitoring the safety and security of all colleagues and guests while providing exemplary service.

Essential Functions

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards
• Maintain complete knowledge at all times of: daily house count, scheduled in-house group activities, locations and times, and VIP guests
• Monitor and maintain cleanliness, sanitation, organization of assigned work area(s) and ensure supplies are stocked daily
• Attend pre-shift meeting and review all information pertinent to the day's business
• Greet each guest by name
• Display a high sense of urgency and willingness to help
• Provides a crafted stay for each guest
• Monitor communication logs and ensure that guests receive follow up within the appropriate time
• Work closely with all departments to ensure all service standards are met and guest service expectations are exceeded
• Maintain availability to work all shifts, including overnight
• Complete assigned duties within each shift
• Navigates each shift fluidly and freely performs duties outside of assigned classification
• Watch for any suspicious persons entering, exiting or loitering in the building.
• Conduct walk throughs of the hotel throughout shift.
• Assist with taking injury reports
• Responds to and reports an emergencies and make emergency calls when necessary
• Monitors security surveillance videos Other Duties
  • All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc
  • Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings
  • Comply with hotel grooming standards for both uniformed and non-uniformed associates
  • Comply with hotel attendance policy
  • Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
  • Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.
    
    Working Conditions & Physical Requirements
    
    Physical Effort:
    
    Significant portions of day require prolonged standing, moving and sedentary work. Ability to visually review documents and computer screen throughout day.
    
    Physical Environment:
    
    Ability to walk or stand for extended periods of time during course of shift.
    
    Manual Skills
    
    Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.
    
    Work Schedule:
    
    Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel.
    
    Safety:
    
    Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.
    
    Qualifications
    
    Education:
    
    High school diploma or equivalent vocational training certificate required. Some college or college degree preferred.
    
    Experience:
    
    Previous security experience with a Lifestyle/Luxury brand preferred.
    
    Computer Skill & Other Technical Skills:
    
    Ability to utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required. Ability to learn, utilize and communicate effectively via company issued communication devices
    
    Communication:
    
    Ability to fluently comprehend and speak English required.
    
    Licenses or Certifications:
    
    n/a
    
    Other:
    
    Must be customer-service centric and have excellent hospitality skills.
    
    Qualifications

Keywords: Nobu Hotel Chicago, Chicago , Overnight Security Officer- Part Time, Other , Chicago, Illinois