Customer Service Representative

Company: Hawthorne Global Aviati
Location: Wheeling
Posted on: March 19, 2023

Job Description:

Are you interested in Corporate Aviation? Do you enjoy working in a fast-paced
environment and being part of a great team? As a Customer Service Representative, you will work in a team
environment as well as with flight crews and passengers.

Hawthorne Global Aviation Services is a world class aviation
services company and leader in general aviation services and aircraft
management. Providing first class Fixed Based Operator (FBO) services, tailored
charter solutions, turnkey aircraft management, and FAA approved aircraft maintenance.

Position
Summary

Deliver
a proactive, personalized service experience to aviation clientele. Provide safe, efficient, and courteous
service to our customers, passengers, owners, and guests, while offering a
professional level of service which exceeds expectations.

Primary Responsibilities

• Provide a full range of concierge service to our clients, including but not limited to, arranging hotel reservations, rental car requests and reservations, verifying catering requirements, fueling, and aircraft servicing requests
• FBO billings, daily fuel reconciliation, cash box management and reconciliation, POS machine management, marketing assistance
• Coordinate aircraft services such as fuel transactions
• Using good communication skills to work closely with line service personnel and pilots
• Educate customers on available services, promotions, and programs
• Process customer invoices
• Answer customer questions and resolve issues as necessary
• Other general FBO clerical duties General
  • Present yourself as a positive service professional to your co-workers and customers at all times
  • Interact
    with others in a professional and respectful manner
  • Follow
    up with other company departments and employees
  • Recommend
    process and communication improvements
  • Regular
    and prompt attendance
  • Work
    with accuracy, clarity, and an eye for detail Qualifications
    • High
      School diploma/GED; some college preferred
    • Basic
      reading, writing and arithmetic skills required
    • Previous experience working in an FBO or customer service field preferred but not required
    • Previous experience working in an airport environment preferred
    • Possess
      a valid state drivers license
    • Possess
      excellent telephone and customer service skills with the ability to manage multi-line phone system
    • Average
      computer skills with proficiency in MS Office products, with the ability to
      learn new software as required
    • Professional
      verbal/written communication skills required
    • Must
      pass all conducted drug/alcohol screens, background and security checks and
      prove eligibility for employment in the United States
    • Excellent
      listening and problem solving skills
    • Ability
      to work as part of a team or independently
    • Ability
      to effectively communicate and present information
    • Ability
      to act under pressure and be flexible/adaptable to change on a constant basis An Equal Opportunity Employer M/F/Disability/Vet

Keywords: Hawthorne Global Aviati, Chicago , Customer Service Representative, Other , Wheeling, Illinois