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Talent Advocate - OptumServe - Remote

Company: UnitedHealth Group
Location: Chicago
Posted on: March 20, 2023

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Join OptumServe as a Talent Advocate where you will inspire individuals to be their best self and an advocate for finding new ways to increase the employee experience.

OptumServe helps federal agencies and communities across the nation tackle some of the biggest challenges in health care. We help our clients and the communities they serve prevent, prepare for, respond to, and recover from emergencies and long-term public health challenges.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Support approximately 30 team members to include: Business Analysts, Business Solutions Architects, Configuration Analysts, DevOps Engineers, Product Managers, Quality Engineers, Software Engineers, and Systems Analysts
  • Establish personal trust with employees to assist them with career goals and objectives
  • Research trends within the workplace and identify best practices to increase employee engagement and satisfaction
  • Build communication channels with subject matter experts (SMEs) and leaders to receive regular feedback on employee's domain knowledge and performance
  • Manage all hiring processes to include: conducting initial behavioral interviews, coordinating interviews with SMEs, managing the selection process, and recommending compensation packages
  • Work with the business segment liaison (BSL) to ensure new employees receive proper welcome kits and equipment
  • Oversee new employee onboarding to ensure it is completed on-time and effectively
  • Monitor employee PTO balances and utilization
  • Promote and track continuous learning and growth
  • Complete timesheet approvals and ensure compliance with Optum Serve time coding standards
  • Create and deliver annual reviews to include corrective action plans and incorporate essential feedback from colleagues, SMEs, and leaders
  • Manage both the voluntary and involuntary termination processes for employees

    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
    Required Qualifications:

    • Bachelor's Degree or equivalent experience
    • 2+ years of experience handling employee relations activities, including professional career development, hiring, and terminations
    • 1+ years of experience working closely with technology professionals or experience as a technology professional

      Preferred Qualifications:

      • National Career Readiness Certificate
      • 5+ years of experience handling employee relations activities, including professional career development, hiring, and terminations
      • 3+ years of experience working closely with technology professionals or experience as a technology professional
      • Demonstrated self-starter and holds self-accountable to work independently with little guidance
      • Proven communicator able to tailor their communication style to a variety of individuals
      • Demonstrated ability to build solid relationships and trust with a large amount of individuals

        Optum, a part of the UnitedHealth Group family of businesses, continues to evolve and make a bigger impact through its extensive expertise in combining technology, data and people to create novel health care solutions and services across the globe is following suit by creating and delivering care that meets the health needs of active duty service members, veterans and their families. We're partnering with federal and state government agencies to meet the readiness and health needs of active duty military members and veterans by providing preventive health screenings and assessments to ensure that troops are ready to answer the call of duty. For those who want to intensify their impact in a career that brings together challenge, learning and growth, OptumServe is the right place to do your life's best work.(sm)

        California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

        ---All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

        At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

        Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

        UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Chicago , Talent Advocate - OptumServe - Remote, Other , Chicago, Illinois

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