Bilingual Spanish Customer Service Representative
Company: Help At Home
Location: Chicago
Posted on: May 28, 2023
Job Description:
Help at Home is hiring! -We offer a $500* hiring bonus, -weekly
pay starting at $17.50 -per hour, and a generous cash incentive
program - up to $10,000* in bonuses per year! Bilingual
Spanish-speaking candidates strongly encouraged to apply.Help at
Home is the nation's leading provider of high-quality support
services to seniors and people with disabilities. Our clients need
us more than ever to continue living independently in their own
homes while staying safe from high-risk facilities. We pride
ourselves on establishing the home as the center of health and care
coordination, serving our clients as if they are family, and
creating Meaningful Moments that make a difference.Our team members
develop and monitor appropriate care plans to ensure clients
receive quality care while serving as the primary liaison between
clients, home care aides, managers, referral sources, and others
directly involved in the client's care.BenefitsOur team is the
foundation of our work. We offer:
Weekly pay starting at $17.50 per
hourPotential for bonuses up to $10,000* per year in addition to
wageDirect deposit and cash cardHealthcare, dental, and vision
insurancePaid time off401kOngoing, in-depth training
opportunitiesMeaningful work with clients who need your helpCareer
growth and experience with an industry leader with 40+ years of
history in a high-demand fieldResponsibilities
Maintains assigned clients' files,
employee files and all related paperworkConsistently maintains the
confidentiality of client and agency information, following HIPAA
guidelines relative to handling patient recordsProvides direct
training to field staff on client Care PlansMonitors the
performance assigned to field staff who provide and support
patients with personal care to ensure quality serviceProactively
communicates schedules and changes with clients, field staff,
referral sources, team leads, managers, and the branch
managerAssigns field staff based on the client's overall needs and
Plan of CarePrepares and submits routine departmental reports, as
requiredRecords and maintains accurate documentation of the
client's condition and overall serviceConducts and keeps record of
client satisfaction surveys, client in-home visits, employee
evaluations, and employee in-service trainingsAppropriately handles
client complaints and problems; documents and reports any
significant issues for further attention or resolution, as
requiredProvides education and coaching on changes to a client's
Plan of CareMaintains positive working relationships with clients,
field staff, referral sources, team, leads, managers, and branch
managersEnsures compliance with local, state, and federal laws as
well as with company policies and proceduresPerforms other
job-related duties as assignedQualifications
At least 18 years of age requiredHigh
school diploma or equivalent requiredBachelor's degree in
healthcare, business, or a related field preferred, but not
required2 years of supervisory/management experience
preferredAbility to work in a fast-paced environmentDemonstrate
compassion, responsibility, and cheerful attitude while working
with clients, families, and staffPhysical/Travel Requirements
Must be able to lift up to 15 pounds
at a timeMust be able to sit, stand, walk, or squatMust be able to
occasionally lift up to 50 lbs. at a timeMust be able to travel to
travel to client homes when needed -*Candidates must comply with
state background screening requirements. Compensation, benefits,
time off, and bonuses vary by state and location, so please ask for
complete details at your interview. IL ONLY - All new Care
Supervisors hired after 11/1/2022 will be eligible for a bonus of
$500 once they reach 90 days worked. Care Supervisors must be
actively employed at the time of payout to receive the bonus.
Employees are eligible for the bonus if they have not been employed
with Help at Home, LLC. or its portfolio of companies within 12
months.The above statements are intended to describe the general
nature and level of work being performed by people assigned to this
classification. They are not intended to be construed as an
exhaustive list of all responsibilities, duties, and skills
required of personnel so classified. The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions upon request.Help
At Home is an Equal Employment Opportunity (EEO) employer and
welcomes all qualified applicants. Applicants will receive fair and
impartial consideration without regard to race, sex, color,
religion, national origin, age, disability, veteran status, genetic
data, or religion or other legally protected status.Powered by
JazzHR
Keywords: Help At Home, Chicago , Bilingual Spanish Customer Service Representative, Other , Chicago, Illinois
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