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Account Supervisor

Company: Schafer Condon Carter
Location: Chicago
Posted on: September 20, 2023

Job Description:

Summary: We're seeking a driven and strategic Account Supervisor to join our team! This person will manage scope and project activity across a growing account, delivering successful results while building client rapport and credibility. Core responsibilities include serving as the primary day to day account lead, supporting integrated team members on key initiatives, and managing financial performance of the account. We're looking for a positive leader with a bias towards action to join our team and make an impact.

  • Strategic and tactical day to day leadership of clients for multiple businesses/business units
  • Stay alert for opportunities to grow client business; understand client's category and consistently provide value for their space
  • Manage the development of the creative product from input through completion with a commitment to creative excellence
  • Lead planning, budgets, presentations, and blueprint/roadmap development for divisions of responsibility
  • Manage and develop junior team members to maximize delivery, product excellence and team member growth
  • Manage delivery of ongoing Client correspondence including status reports and conference reports
  • Develop strong and collaborative Client and cross-functional team relationships
  • Quickly and effectively resolve client concerns to ensure client satisfaction
  • Manage project scopes and budgets keeping the client engaged and revising as needed
  • Build relationships with finance, resource management, and operations teams to ensure appropriate workload and staffing
    • 6+ years of marketing communication experience with 4+ years of agency experience
    • Word, Excel, and Keynote skills essential; working knowledge of agency billing software a plus
    • Understanding of agency strategic and project management processes and ability to turn them into action for themselves and teams
    • Excellent written and oral communication skills; is an active listener who can read a room and efficiently lead meetings/conversation
    • Experience managing, mentoring, and inspiring junior team members
    • Experience creating scopes, contributing to forecasts, managing budgets, and overseeing financial processes (estimating, billing) from an Account Management perspective
    • Able to guide/judge creative to be on strategy; offers concise input and direction to the creative department, to inspire and lead in the development of outstanding creative product
    • Broad scope of independent judgment and situational leadership with a strong desire for ownership and accountability
    • Problem-solving attitude with conflict resolution skills

Keywords: Schafer Condon Carter, Chicago , Account Supervisor, Other , Chicago, Illinois

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