Tech Solutions Specialist - National Accounts

Company: James Hardie Corporation
Location: Chicago
Posted on: September 22, 2023

Job Description:

Select how often (in days) to receive an alert: Operations Accounts Specialist (National Accounts) Chicago, IL, US James Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie - products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the industry. James Hardie is a high-performance organization, with an unwavering commitment to Zero Harm. The company proudly employs a diverse workforce of over 3,000 employees across operations in North America. Make your dream career a reality. It's possible!Work location: Downtown Chicago corporate office
- As a member of the Sales Operations Team, reporting into Sales Enablement and Execution team, the National Account Specialist partners with commercial operations, segments and our national accounts team to drive results within our key customer including dealers, distributors and builders. This role will be responsible for three key areas; data integrity inside the James Hardie CRM tool to ensure alignment with customer hierarchy, identifying and deploying key insights to our national sales team leveraging standard work through dashboards and reporting, and driving solutions through key builders including but not limited to rebate incentives. This position is critical to helping the business drive toward more predictive insights and analytics that better enable our sales team to become stronger business partners to their customers and increase our account management capability. This individual works closely with customers and business partners to deliver large scale data and solution initiatives that support a greater customer experience and growth. - What You'll Do: 50%

• Partner with our national accounts team to build standard work around dashboards, reporting and insights that support company strategic initiatives.
• Work to provide key insights to help drive stickiness and growth with our national account customers which includes dealers, distributors, and builders.
• Enhance and improve existing dashboards and reporting.
• Help support adoption efforts to eCommerce site, HardieLink. 25%
  • Help manage data in support of account management evolution and best practices.
  • Conducts national account audits.
  • Understands simple and complex account hierarchy and management. Work with the customers and/or business partner to achieve this goal.
  • Responsible for data inputs including validation that all customer master and contact hierarchy information is complete and accurate.
  • Assist in preparing measurements and compliance reporting that will be shared with National Account team. 25%
    • Deliver company approved solutions and offerings to our key builder partners through management of process which may include understanding of customer key systems and integrations.
    • Testing and validating information as it relates to system integrations.
    • Works collaboratively with customer and business partners to analyze data and insights of programs and solutions that have been deployed to ensure stickiness and intended results and outcomes are delivered. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. What You'll Bring: - Required:
      • Professional manner and customer focused.
      • Computer proficiency required: Microsoft Word, Outlook, Excel, OneNote, and PowerPoint.
      • Experience with with Saleforce.com or other CRM.
      • Experience working with national accounts.
      • Team player with cross functional experience a must.
      • Good interpersonal and presentation skills.
      • Excellent critical thinking and problem solving ability.
      • Technically savvy, ability to utilize internet and other key tools to support the validation and verification of customer information. Integrations and systems.
      • Proven sales process and project management experience.
      • High energy. Education/Experience: Required:
        • Bachelor's degree in business, information systems, data analytics, or highly quantitative degree.
        • Minimum of 5 years of experience in Business Analyst leading large-scale data initiatives required
        • Experience with Salesforce.com or other CRM is preferred.
        • Experience with data management software like Validity, Plauti, and Cloundingo are preferred.
        • Ability to manage a variety of PM tools such as Microsoft Projects, Flow Charts, Visio, JIRA
        • Experience with ERP systems preferred.
        • Valid driver's license
        • Travel up to 25% What You'll Receive:
          • At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.
          • Comprehensive low-cost -co-pay -Health Insurance; -medical, dental, prescription, and vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one!
          • 401(k) Retirement -planthat will match 100% of employees saved dollars up to the first 6% of your salary
          • Paid holidays, paid vacation -including Jury Duty and bereavement leave James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.
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Keywords: James Hardie Corporation, Chicago , Tech Solutions Specialist - National Accounts, Other , Chicago, Illinois