Implementation Specialist

Company: SUMMIT PARTNERS
Location: Chicago
Posted on: September 21, 2023

Job Description:

Career - - Implementation Specialist Syndigo Nashville, TN, US Applyfor this job

• Job Type: Full-Time
• Function: Technical/Customer Support
• Industry: Internet & E-Commerce
• Post Date: 07/24/2023
• Website: www.syndigo.com
• Company Address: 141 W Jackson Blvd, Suite 1375, Chicago, IL, 60604 About SyndigoSyndigo enables commerce by supporting the efficient transfer of product information through its network of brands and their customers. Job Description Here at Syndigo, we're enabling our clients to deliver -better -eCommerce experiences. We've mastered the right data, right now. From creation to sale, that's the value our partners get from us - a holistic, truly differentiated end-to-end solution that closes the loop while increasing sales.
  
  Basically, we're the accurate data behind how people feel when they shop online with confidence! We cannot do all of this without our amazing people! Our employees make the magic happen here at Syndigo and we're growing rapidly! We're ready for you to collaborate with us to challenge the status quo!
  
  The Implementation team at Syndigo is responsible for initial client training and enablement. A -Syndigo Implementation Specialist -creates/provisions accounts, provides training, and guides clients through their implementation experience with Syndigo, with a goal of accelerating the first time to value, total time to value for the customer, and facilitate successful client adoption. The -Implementation Specialist -ensures Syndigo delivers value throughout the entirety of the enablement process. -
  
  Personality Traits: HOW WE'LL BE WINNING TOGETHER DAY TO DAY
  
  
  • Follow the standard process and best practices to bring clients onboard and online in the stipulated timeframe to ensure revenue recognition per forecast. -
  • Create/configure new client accounts.
  • Deliver end user training to clients, which may include technical personnel, senior executives, and administrative staff. -
  • Accelerate value realization and ensure client adoption. -
  • Coordinate and prioritize project tasks, manage timelines, maintain project plans, and communicate status to other Syndigo team members, management, and clients as needed. -
  • Maintain a high level of process quality and consistency as well as an excellent relationship with the customer. -
  • Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication. -
  • Act as a representative of the Implementation Team at all times and assist in other duties as assigned. -
  • Project a professional and positive image in all interactions with visitors, Syndigo employees, and clients. Maintain confidentiality regarding company and client business.
    WE SHOULD TALK IF THIS SOUNDS LIKE YOU
    
    
    • Track record of managing multiple projects under tight deadlines
    • Strong interpersonal skills, conducive to successful team engagement
    • Works independently, has good judgment and consistent follow-through
    • Skilled with Microsoft Word, Excel, PowerPoint, and Outlook
    • Solid, functional Salesforce.com application knowledge
    • Ability to work effectively with demanding customers
    • Ability to communicate technical concepts in simple of terms
    • Strong written and verbal communication skills
    • 1-3 years related Customer experience.
    • Bachelor's Degree required.
      Diversity, Equity & Inclusion
      
      Authenticity fuels our work. In fact, it's one of our Syndigo Values. To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it's how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful! -
      
      All are welcome here and we invite you to join our team if you are ready to help us continue that growth! - GDPR/CCPA
      
      Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.
      #J-18808-Ljbffr

Keywords: SUMMIT PARTNERS, Chicago , Implementation Specialist, Other , Chicago, Illinois