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Product Support Specialist - OR Instrumentation

Company: Medline
Location: Chicago
Posted on: September 21, 2023

Job Description:

Job SummaryProvide in depth knowledge and support of surgical instruments and containers for sales, customers, and product management.

    • Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group.
        • Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses.
            • Accurately cross-reference and/or research external brands to identify corresponding Medline products.
                • Identify and report training deficiencies to Product Manager or Senior Product Support Specialist. Access gaps in product offerings and work with the relevant product manager to set-up new vendors and items.
                    • Report product issues/concerns.
                        • Owning and collaborating with internal product support/sales team to meet RFP deadlines.
                            • Provide administrative support and respond to sales rep questions as needed.
                              • Assisting and facilitating large instrumentation purchases at customer facilities.
                                • Responsible for up-keeping and maintaining accurate data in our databases.Qualifications :Education
                                  • High school diploma or equivalent.Relevant Work Experience
                                    • At least 2 years of Surgical Instrument ExperienceAdditional
                                      • Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
                                      • Willing and able to travel 10% of the time for large instrument installationsPREFERRED QUALIFICATIONS: Education
                                        • Bachelor's degree.Relevant Work Experience
                                          • Previous healthcare experience.RequiredPreferredJob Industries

Keywords: Medline, Chicago , Product Support Specialist - OR Instrumentation, Other , Chicago, Illinois

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