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Registrar Operations Assistant

Company: National Louis University
Location: Wheeling
Posted on: November 20, 2023

Job Description:

Registrar Operations Assistant



Job Locations




Position Type

Staff (Full-Time)


Who We Are: National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and asks how do we become more "student ready" so that we may better serve our students. We believe that through education we are able to empower change and build healthy communities. Our community works hard in the service of students and supports one another like a family. What We Offer: At National Louis University we offer our employees an innovative environment to work together and inspire the ideas that will make an impact. As our external environment changes, our employees are provided the opportunities and tools needed to grow both personally and professionally to remain successful. NLU employees and dependents are offered a wide range of benefits, including but not limited to, Health Insurance benefits, Retirement benefits, Paid Time Off and Educational Benefits. Job Summary: The Registrar Operations Assistant is responsible for delivering support services to both students and administrative personnel, including academic faculty, college staff, and academic advisors. The function of this position is to serve as the primary point of contact and receptionist for the Office of the Registrar, ensuring a seamless and professional interface with all stakeholders. In addition to front-line responsibilities, this position plays a pivotal role in maintaining and managing databases related to transfer equivalency while contributing to the integrity and accuracy of academic records. During high-demand periods, the operations assistant may be called upon to provide backup support to fellow office staff, ensuring the efficient operation of the office and consistent delivery of services.

Essential Responsibilities

  • Provide daily immediate and courteous information and assistance to students, faculty, university staff, and other interested parties regarding all questions of the Registrar's Office. This includes acting as the primary phone support for the office.
  • Maintain the Transfer Equivalent Database (TES) by adding, editing, and removing course equivalancies.
  • Provide back-up support to Transfer Articulation Analysts (TAA's) during peak time by assisting with transcript evaluations.
  • Identify problems in operations processes and make recommendations for revisions or updates.
  • All other duties as assigned.


    • Associate's Degree
    • Familiar and comfortable with changing technology.
    • Strong computer skills and knowledge of Office Software Packages.
    • Experience working with a variety of people and have exceptional communication skills, including when collaborating with multiple college departments.
    • Highly organized and have the ability to adapt quickly to change.
    • Strong attention to detail required.
    • Strong problem-solving capabilities.
    • Prior experience in a university environment preferred.
    • Knowledge of computerized student information systems-knowledge of BANNER database systems preferred.
      • Detail orientation/Quality Focus: Has established a track recorded of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Is personally committed to high quality work and encourages others to have similar standards.
        • Ethics, Integrity, Values: Demonstrates an unwavering commitment to do what is ethically "right". Consistently tells the truth unless doing so would violate confidentiality or compromise the safety or privacy rights of students or others. Behaves in a manner fully consistent with stated intentions and commitments, even when there is no one to witness activities.
          • Interpersonal Communication: Communicates effectively and appropriately. Uses good judgement as to what to communicate to whom as well as the best way to get that accomplished. Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Listens to others and allows them to make their point.
            • Ability to Learn New Skills/Learning/Growth Ability: Tends to learn new skills quickly on his/her own AND apply them both quickly and effectively to work situations.
              • Sensitivity/Compassion: Shows genuine sensitivity to the needs, feelings and capabilities of other people. Deals with others in a pleasant manner. Treats others with respect and consideration.
                • Team Orientation: Establishes and environment that creates incentives for, and eliminates barriers to a team environment. For example, articulates common goals, communicates how individual roles contribute to team success, provides both clear direction and sufficient resources while removing or reducing obstacles to team success. Work environment/Physical Demands/Travel Requirements: Work in a climate controlled environment with minimal safety/health hazard potential or work hazards. Requires average agility and good physical condition. Ability to lift and carry moderately heavy materials weighing up to approximately 25 to 30 pounds. Work may require sitting, near vision use for reading and computer use, lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching, and other physical exertion. NLU Inclusion Statement: National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. We are dedicated to fostering a culture where diversity, equity, and inclusion remain at the core of who we are. These are more than just words to us: they are truly a way of life for the NLU community. We recognize that differences in abilities, age, ethnicity, gender (identity and expression), race, religion, sexual orientation, socio-economic status, and background bring richness to our work environment. We affirm diverse perspectives, innovative contributions, and authentic presentations of self from every member within the NLU community. We believe inclusion is grounded in the actions we intentionally take each day. Our goal is to inspire and empower NLU employees and community members to cultivate an environment where we collectively focus on uplifting and advancing our institutional culture.

                  Special Instructions

                  Please Include the following along with your application:
                  - Resume (Required)
                  - Cover Letter (Required)

                  NLU Employees please also submit an Internal Posting FormApply for this job online

Keywords: National Louis University, Chicago , Registrar Operations Assistant, Other , Wheeling, Illinois

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