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Customer Quality Advocate

Company: VirtualVocations
Location: Lincolnwood
Posted on: June 10, 2024

Job Description:

A company is looking for a Customer Quality Advocate (QAM).

Key Responsibilities:

Analyzing and communicating customer results with appropriate teams
Directly working with account teams and customers on customer needs
Creating a cross-functional, collaborative working approach to addressing customer quality concerns

Required Qualifications:

B.S. degree in Computer Science/Engineering or related technical field
Minimum 2 years of proven quality experience
Strong knowledge of customer baselines and overall telecom equipment
Documented training and certifications desired
Ability to perform statistical analysis and analytical practices with data interpretation

Keywords: VirtualVocations, Chicago , Customer Quality Advocate, Other , Lincolnwood, Illinois

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