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Executive Support Supervisor

Company: Accenture
Location: Chicago
Posted on: July 8, 2024

Job Description:

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent and innovation led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360 - value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360 - value we create for our clients, each other, our shareholders, partners and communities. Visit us at .

Accenture's Corporate Services & Sustainability is a dynamic team of experts focused on providing the resources and support needed for our people to excel. We're the backbone of Accenture, ensuring our employees have everything they need to deliver exceptional service to our clients.

The Workplace Services Supervisor will focus on executive support services and customer relationship management. This role oversees the related people teams and other business partner relationships. The role ensures high service delivery that aligns with and responds to the company's strategic direction and vision, and that it meets or exceed appropriate customer service level requirements.

Key responsibilities/behaviors include:

Oversee Accenture's Workplace Solutions Executive Support Services across single or multiple Accenture locations within the areas of responsibility

  • Strategic Program Management: Delivering complex programs with meticulous attention to detail and budget adherence.

  • Collaborative Leadership: Motivate, develop, and manage high-performing teams, fostering a positive and inclusive environment.

  • Relationship Builder: Cultivate strong, trust-based relationships with internal and external stakeholders at all levels.

  • Financial Acumen: Accurately forecast resource needs, expenses, and costs while optimizing resource allocation within approved budgets.

  • Effective Communicator: Articulate complex information clearly and concisely in both written and verbal English (and additional languages, if applicable).

  • Culturally Aware: Adapt communication styles to diverse audiences and demonstrate a global mindset.

  • Proficiency in Microsoft Suite: Utilize Outlook, Teams, Word, PowerPoint, and Excel for efficient communication and task management.

  • Customer-Centric: Deliver exceptional service and prioritize customer needs.

  • Information Security: Handle confidential information with professionalism and adhere to internal compliance policies.

  • Tech-Savvy & Agile: Embrace new technologies (e.g., GenAI, Chatbots) to drive continuous service quality and operational efficiency.

  • Collaborative Learner: Share knowledge, ideas, and experiences across teams to foster continuous learning and improvement.

    Building Relationships

    • Collaborate and build trust-based relationships with stakeholders and key individuals within realm of responsibilities


      • Collaborate with leadership to define and manage the EA Support Services framework, strategy, and communication plans.

      • Spearhead internal and external communication for EA support services programs, ensuring timely responses and clear information flow.

      • Manage program operations in respective location, serving as the daily point of contact.

      • Translate vision into action by developing specific initiatives and activities for implementation.

      • Orchestrate timely program delivery across a global, complex organizational structure.

      • Lead project execution, ensuring adherence to critical path, dependencies, milestones, and budget.

      • Drive strategic alignment, key policy controls, process metrics, and integration with other functional teams.

      • Foster collaboration with other EA support leaders and teams to ensure global consistency, on-time delivery, and quality.

      • Champion continuous improvement by leading efforts in process, tools, metrics/reporting, and EA resource training.

      • Bridge the gap between geographic MU workplaces and the function by ensuring collaboration for strategic initiatives.

      • Potentially play key roles within the local and/or Global Workplace function.

      • Manage project and team goals, objectives, performance, and budget.

      • Provide people leadership to Supervisors, EA Team Leads and Executive Assistants.

      • Understand interdependencies with programs/initiatives across Global Workplace, CS&S, and overall corporate functions.

      • Use judgment to anticipate customer service needs, resolve non-routine issues and act accordingly.

        Risk & Compliance

        • Manage risk and issues

        • Escalate risks and issues early so they can be managed and mitigated appropriately

        • Meet program and initiative deadlines

          Basis Qualifications:

          • Minimum 3 years of Executive Support experience

          • Minimum 5+ years of people management

            Preferred Qualifications:

            • Office Management

            • Best in Class communication skills (written and oral)

            • Good organizational, multi-tasking and time management skills

            • Intermediate knowledge of MS Office (Outlook/Word/Excel/PowerPoint), SharePoint a plus

            • Ability to communicate and work with all level of customers

              Professional Skills:

              • High level of professionalism with a good executive presence-demonstrated poise, calm under fire

              • Proactive business partner-demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability

              • High level of energy and love of work and business-genuine interest in business and willingness and desire to learn our business

              • Self-starter-demonstrated ability to work independently and assume greater responsibilities over time

              • Critical thinker and problem-solving skills-independently overcomes roadblocks

              • Builds long-term relationships and creates collaborative team environment

              • Team player-desire to work as a team player while accepting substantial individual responsibility

              • Technology savvy with an interest in new generation technology-comfortable doing things a different way, trouble-shooting and recommending new technology

              • Discrete-ability to work with highly confidential material and maintain confidentiality

              • Continuous learner mindset-desire to grow quickly with a commitment to excellence

                Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.

                We accept applications on an on-going basis and there is no fixed deadline to apply.

                Information on benefits is here.

                Role Location Annual Salary Range

                California $63,200 to $154,800

                Colorado $63,200 to $133,700

                District of Columbia $67,300 to $142,400

                New York $58,500 to $154,800

                Maryland $58,500 to $123,800

                Washington $67,300 to $142,400

                What We Believe

                We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

                Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

                Equal Employment Opportunity Statement

                Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

                All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

                Accenture is committed to providing veteran employment opportunities to our service men and women.

                For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement .

                Requesting An Accommodation

                Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

                If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

                Other Employment Statements

                Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

                Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

                Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

                The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Keywords: Accenture, Chicago , Executive Support Supervisor, Other , Chicago, Illinois

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