Service Advisor

Company: Disability Solutions
Location: Chicago
Posted on: September 28, 2024

Job Description:

Job Description:Primary point of contact for high revenue clients, responsible for day to day servicing of treasury, cash management, card and/or depository products and services of varying complexity. Provides relationship management, servicing, and technical assistance to internal business partners to resolve complex, unique client requests. Responsibilities:

• Receive and respond to requests received by phone, email from clients and internal partners;
• Perform Quality Assurance functions to ensure high risk processes are completed per procedure;
• Research complex issues raised by clients working with the banks card platforms that are not resolved by first point of contact;
• Work closely with technical partners both internally and externally to resolve clients issues.Required Skills:
  • 1+ years of experience working with customers.
  • 1+ years of experience handling difficult situations with customers.
  • Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
  • Ability to engage with customers, begin a conversation, build rapport, and handle objections.
  • Comfortable receiving ongoing performance feedback and coaching.
  • Comfortable with ongoing change and learning new technology/processes.
  • Ability to analyze and resolve customer inquiries.
  • Ability to provide a positive customer experience through creative solutions.
  • At least an intermediate ability in computer skills.
  • Ability to navigate multiple computer systems while interacting with the customer.Desired skills:
    • 1-2 years of experience in the Banking/Financial industry.
    • 1-3 years of experience working in a call center.
    • 1-2 years Lockbox ExperienceShift:1st shift (United States of America)Hours Per Week: 40

Keywords: Disability Solutions, Chicago , Service Advisor, Other , Chicago, Illinois