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Client Services Operations - Growing Futures Client Services Team

Company: Macquarie
Location: Chicago
Posted on: October 13, 2019

Job Description:

RECRUITER: Sophie Miller Chatfield

We're looking for a new client services associate to join our growing client operations team in Chicago. The candidate we re looking for will have 2 to 3 years of experience and be coming out of a graduate rotation in a financial services firm. We re more than willing to train the successful candidate in the more technical aspects of the role, the key characteristics we d like is a strong work ethic, a desire to learn and grow your skillset and basic financial services exposure.

The Client Solutions team within the Futures and Options/Listed Derivatives group is comprised of experienced industry professionals who possess detailed knowledge of global markets and operations and their impact on client relationships. The team is responsible for providing a single point of contact to assist with streamlining the numerous aspects of post trade and clearing activities.

Each Client Solutions Representative ( CSR ) is responsible for managing a specific group of client relationships within a team context. This multifaceted role is designed to ensure a high level of consistency that guarantees client satisfaction across all aspects of the clearing relationship.

In addition to daily/day-to-day functions the CSR is expected to develop a clear understanding and familiarity of our client base s processes, structures, strategies and operational requirements. This knowledge and familiarity of the client allows the CSR to proactively recognize issues and identify areas for technology implementation and development.

CSR s also work very closely with the following teams: Sales and Marketing, Execution/Front Office, Operations/Back Office, Compliance, Risk Management, IT and Trade Support.

On a day to day basis, you'll monitor the daily client margin process ensuring all calls, payments and collateral transactions are processed across client accounts correctly and that margin requirements are met. You'll monitor clients through the contract delivery and settlement processes including: ex-pit transfers, options exercise and assignment notification, client interaction surrounding physical delivery and cash settlements.

Using your strong communication skills, you'll respond to client inquiries, including: trade discrepancies, commission, fee and brokerage discrepancies and performing root cause problem analysis. You'll also monitor of daily trade flow and intraday trade resolution and reviewing commission and fee static data on both a top day and T+1 basis.

Working proactively with clients to identify areas for improved operational efficiencies, you'll support sales and technology groups through managing the on-boarding process for new customers and expand existing relationships. You'll also coordinate client access to trading platforms and trade management tools.

If this sounds like you, please apply now.

Commodities and Global Markets provides clients with an integrated, end-to-end offering across global markets including equities, fixed income, foreign exchange and commodities.

Find out more about Macquarie at www.macquarie.com/about

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance. Macquarie also takes affirmative action in support of its policy to hire and advance in employment of individuals who are minorities, women, protected veterans, and individuals with disabilities.

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility may be available.

ADVERTISED: 10 Oct 2019 Central Daylight Time
APPLICATIONS CLOSE:

Keywords: Macquarie, Chicago , Client Services Operations - Growing Futures Client Services Team, Other , Chicago, Illinois

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