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Sr. Services Analyst IT

Company: Exelon Corporation
Location: Oak Brook
Posted on: October 19, 2020

Job Description:

Job DescriptionDescription At Exelon, we've got a place for you! Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce. Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits. Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon! PRIMARY PURPOSE OF POSITION Manages activities relating to planning, designing, building, and maintaining high quality solutions, products and processes. Creates and assigns detailed tasks to subordinates. Has budget responsibility for a small project, sub-project or process component. PRIMARY ACCOUNTABILITIES AND RESPONSIBILITIES To deliver high quality applications maintenance support of the Customer Billing and Payment Portfolio for ComEd and PECO by taking accountability for application maintenance including, preparing and coordinating systems and applications upgrades, handling service requests and system incidents, assisting in assigning analyst of problems / troubleshooting (typically level 2) when necessary and proactively suggesting and implementing improvements. Tasks include: Manage and tract the inflow of work within the Customer Billing and Payment area for PECO/ComEd This includes but is not limited to: Facilitate and lead workloads related directly or indirectly to CB&P area Track and manage the Capacity workloads and insure we are able to meet our obligations/commitments Assist business in development of LRP items. Be able to develop estimates (both ROM and detailed). This includes but is not limited to creating plans for delivery that include Cost, resources and timelines. Assist in Audit Request, Legal Request, SOX Reviews, Annual Attestation, Disaster Recovery. Be able to adapt quickly to change. Analyzes business requirements involving IT solutions that relate to the Customer Application System for ComEd and PECO to improve business performance within the Customer Platforms. Builds and/or gathers requirements, specifications, business processes and the business case related to the proposed solutions. Analyzes required information and documents. Identifies areas where information system changes are needed to support business plans and monitors the impact in terms of change management. Be able to understand how the changes integrate to other applications work. Coordinating any scheduling request and ensure predecessor and successors are assessed and documented. Contributes to the general functional requirements of the business organization in the area of IT solutions. Analyzes business needs and translates them into functional IT requirements. Designs specific solutions (including build/buy decisions), ensuring alignment with the business architecture of the solution domain, the internal architecture of the solution (e.g. application architecture). Investigates and selects emerging technologies, as needed, and creates a future state roadmap of the solution domain architecture. Works on the level of individual solutions and their integrations. Work with all other areas of IT to support the technology support required to meet business needs. Creates, documents, communicates and maintains the overall design of a single or integrated set of solutions through their life cycle Reviews detailed designs and solutions for compliance with solution architecture, enterprise architecture and domain guidance. Qualifications POSITION SPECIFICATIONS Minimum: Bachelor's degree in computer science or related discipline and typically 5 to 8 years relevant experience. Appropriate technical skills (add specifics here). Strong knowledge of business practices and processes in (add specifics here). Experience leading small IT projects or sub-teams and knowledge of IT project management. Strong problem solving and analysis ability. Excellent communications skills (written and verbal) Ability to work with remote project teams Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. VEVRAA Federal Contractor EEO is the Law Poster

Keywords: Exelon Corporation, Chicago , Sr. Services Analyst IT, Professions , Oak Brook, Illinois

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