Computer Operator Analyst

Company: Volkswagen Group of America
Location: Libertyville
Posted on: October 19, 2020

Job Description:

Role Summary:
This position will

be working heavily in identity and access management but will still be required

to perform administrative computer operation tasks. The analyst should be able

to multitask and self-prioritize work based on need and demand. Should be able

to work with colleagues, vendors, business, etc.
Role Responsibilities:

System Access Request Processing - 60%

• 
  
• Being the "single point of
  
  contact" supporting users by processing system access requests
• Creating, modifying and deleting users from
  
  Azure Active Directory and LDAP
• Administer on-prem applications, cloud
  
  applications and vendor applications
• Troubleshooting users who have access issues
  
  with applications we administer
• Create and maintain documentation
• Create and maintain strong relationships with
  
  business, support personnel, Volkswagen/Audi subsidiaries and vendors
  
  
  Production Processing and Administration - 25%
  
  
  • 
    
  • Administer the Tidal Automation Workload
    
    scheduler which includes;
    
    
    • 
      
    • Maintaining both production and lower
      
      environments
    • Adding, modifying and disabling/deleting jobs,
      
      calendars, events, etc.
      
      
      • 
        
      • Ensuring appropriate notifications and runbook
        
        notes are setup and correct
        
        
        
      • Adding, modifying and disabling/deleting users
      • Testing and deploying upgrades
      • Troubleshooting any issues with various support
        
        teams and the vendor
        
        
        
      • Monitor the Tidal Automation Workload scheduler
        
        which includes;
        
        
        • 
          
        • Creating tickets for jobs that completed
          
          abnormally, time out, etc.
        • Escalating high priority jobs by contacting
          
          primary/secondary support
        • Rerun jobs per runbook notes or supports
          
          direction
          
          
          
        • Monitor the environmental infrastructure
          
          including electrical (Uninterrupted Power Supply's, Automatic Transfer
          
          Switches, Diesel Generators, HVAC) through software tool, Evolve eLERT
          
          
          • 
            
          • Escalate any issues to the data center manager
            
            
            
          • Create and maintain department documentation
            
            ensuring the operations staff is aware of any changes
          • Cross train the operations staff on the
            
            scheduler, electrical monitoring software, any new processes, etc.
            
            
            Helpdesk / Incident Management - 5%
            
            
            • 
              
            • Responsible for updating and closing tickets for
              
              the Tidal Workload Automation scheduler, System Access Request, etc.
            • Data Center Operations is responsible for
              
              afterhours helpdesk support
              
              
              • 
                
              • Monday - Friday 6 PM - 6 AM, Saturday, Sunday
                
                and holidays
              • Troubleshooting and creating tickets for end
                
                users
              • Escalating problems to after hour support if
                
                necessary
                
                
                
              • Follow procedures for
                
                logging, categorizing, escalating and prioritizing Tickets
              • Maintaining strong
                
                relationships with Business and Support Team members and Vendors
              • Create and maintain
                
                department documentation and ensuring Team members are aware of changes
              • Improving skills through
                
                training and mentoring
                
                
                Multimedia Processing - 5%
                
                
                • 
                  
                • Labeling media tapes and
                  
                  entering information into a SQL database
                • Sending and recalling tapes
                  
                  from offsite vendor
                  
                  
                  Collateral Duties as Assigned - 5%
                  
                  
                  • 
                    
                  • Complete collateral duties as assigned according to established
                    
                    guidelines
                    
                    Experience:
                    
                    
                    
                    Required -
                    
                    
                    • 
                      
                    • 5-7 years of computer operations, user phone
                      
                      support and job processing experience
                      
                      
                      Education:
                      
                      
                      
                      Required -
                      
                      
                      • 
                        
                      • Associates degree
                        
                        
                        Desired -
                        
                        
                        • 
                          
                        • Bachelor's degree
                          
                          
                          General Skills:
                          
                          
                          
                          
                          • 
                            
                          • Problem
                            
                            solving
                          • Time
                            
                            management
                          • Detail orientated
                          • Multitasking
                            
                          • Customer
                            
                            oriented focus
                          • Communication
                            
                            - interpersonal, presentation and written
                            
                            
                            Specialized Skills:
                            
                            
                            
                            Required -
                            
                            
                            • 
                              
                            • Active Directory / LDAP
                            • Microsoft Office and SharePoint
                              
                              
                              Desired -
                              
                              
                              • 
                                
                              • Tidal Workload Automation experience
                              • PowerShell
                                
                                
                                Work Flexibility:
                                
                                
                                
                                
                                • 
                                  
                                • Operations is 24x7 which means the
                                  
                                  possibility of working nights, weekends and holidays.
                                  
                                  We are proud to
                                  
                                  be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform
                                  
                                  pre-employment substance abuse testing.
                                  

Keywords: Volkswagen Group of America, Chicago , Computer Operator Analyst, Professions , Libertyville, Illinois