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Computer Operator Analyst

Company: Volkswagen Group of America
Location: Libertyville
Posted on: October 19, 2020

Job Description:

Role Summary:
This position will

be working heavily in identity and access management but will still be required

to perform administrative computer operation tasks. The analyst should be able

to multitask and self-prioritize work based on need and demand. Should be able

to work with colleagues, vendors, business, etc.
Role Responsibilities:

System Access Request Processing - 60%


  • Being the "single point of

    contact" supporting users by processing system access requests
  • Creating, modifying and deleting users from

    Azure Active Directory and LDAP
  • Administer on-prem applications, cloud

    applications and vendor applications
  • Troubleshooting users who have access issues

    with applications we administer
  • Create and maintain documentation
  • Create and maintain strong relationships with

    business, support personnel, Volkswagen/Audi subsidiaries and vendors


    Production Processing and Administration - 25%


    • Administer the Tidal Automation Workload

      scheduler which includes;


      • Maintaining both production and lower

        environments
      • Adding, modifying and disabling/deleting jobs,

        calendars, events, etc.


        • Ensuring appropriate notifications and runbook

          notes are setup and correct


        • Adding, modifying and disabling/deleting users
        • Testing and deploying upgrades
        • Troubleshooting any issues with various support

          teams and the vendor


        • Monitor the Tidal Automation Workload scheduler

          which includes;


          • Creating tickets for jobs that completed

            abnormally, time out, etc.
          • Escalating high priority jobs by contacting

            primary/secondary support
          • Rerun jobs per runbook notes or supports

            direction


          • Monitor the environmental infrastructure

            including electrical (Uninterrupted Power Supply's, Automatic Transfer

            Switches, Diesel Generators, HVAC) through software tool, Evolve eLERT


            • Escalate any issues to the data center manager


            • Create and maintain department documentation

              ensuring the operations staff is aware of any changes
            • Cross train the operations staff on the

              scheduler, electrical monitoring software, any new processes, etc.


              Helpdesk / Incident Management - 5%


              • Responsible for updating and closing tickets for

                the Tidal Workload Automation scheduler, System Access Request, etc.
              • Data Center Operations is responsible for

                afterhours helpdesk support


                • Monday - Friday 6 PM - 6 AM, Saturday, Sunday

                  and holidays
                • Troubleshooting and creating tickets for end

                  users
                • Escalating problems to after hour support if

                  necessary


                • Follow procedures for

                  logging, categorizing, escalating and prioritizing Tickets
                • Maintaining strong

                  relationships with Business and Support Team members and Vendors
                • Create and maintain

                  department documentation and ensuring Team members are aware of changes
                • Improving skills through

                  training and mentoring


                  Multimedia Processing - 5%


                  • Labeling media tapes and

                    entering information into a SQL database
                  • Sending and recalling tapes

                    from offsite vendor


                    Collateral Duties as Assigned - 5%


                    • Complete collateral duties as assigned according to established

                      guidelines

                      Experience:



                      Required -


                      • 5-7 years of computer operations, user phone

                        support and job processing experience


                        Education:



                        Required -


                        • Associates degree


                          Desired -


                          • Bachelor's degree


                            General Skills:




                            • Problem

                              solving
                            • Time

                              management
                            • Detail orientated
                            • Multitasking
                            • Customer

                              oriented focus
                            • Communication

                              - interpersonal, presentation and written


                              Specialized Skills:



                              Required -


                              • Active Directory / LDAP
                              • Microsoft Office and SharePoint


                                Desired -


                                • Tidal Workload Automation experience
                                • PowerShell


                                  Work Flexibility:




                                  • Operations is 24x7 which means the

                                    possibility of working nights, weekends and holidays.

                                    We are proud to

                                    be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform

                                    pre-employment substance abuse testing.

Keywords: Volkswagen Group of America, Chicago , Computer Operator Analyst, Professions , Libertyville, Illinois

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