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Home Improvement Consultant

Company: Sears Holdings Corporation
Location: Chicago
Posted on: November 23, 2020

Job Description:

GENERAL SUMMARY: Under the direction of the In Store Supervisor, an In Store Marketer approaches customers in the Sears full line store to generate quality leads from a homeowner that has an interest in a no cost, no obligation estimate on one of our home improvement products. The In Store Marketer is the first contact with potential Sears Home Improvement Product customers and must maintain a high level of customer service as a Greeter in the retail store environment. Must be courteous and professional at all times with Searss customers and retail associates. SCOPE OF RESPONSIBILITY: Maintain company established budgeted performance metrics, e.g. productivity, confirmation, hot calls and CLPH. As defined in the Standard Operating Procedures and related training, ask appropriate questions to determine customer needs and interest in scheduling an appointment. As defined in the Standard Operating Procedures and related training, respond appropriately (rebut) to soft objections or concerns from customer. Must be committed to maintaining and meeting scheduling requirements established at time of hire or as agreed upon between supervisor and associate. JOB RESPONSIBILITIES: Ability to introduce yourself and greet each customer in a professional manner. Thank customers for shopping at Sears. Maintain a positive mental attitude at all times and handle each customer (internal and external) in a polite, professional manner. Maintain a general knowledge of Searss retail store layout in order to direct customers to specific departments. Direct customer complaints/concerns to appropriate parties. Based on skill and ability, the In Store Marketer may be asked to assist in training new team members. Report hours worked and lead information on a daily basis. Call in leads to the Appointment Center at the end of each shift. Fax time sheet and customer report at end of the shift on the last day worked for the week. Perform other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS Education/Training High school diploma or equivalent preferred. Role specific abilities/skills Candidates must have ability to persuade / minimum selling skills preferred. Prior face-to-face marketing experience is helpful but not required. Self-starter, have the ability to stay focused on goals, self-disciplined. Must be able to maintain a positive attitude while handling rejection. Must have legible handwriting. Must have above average verbal communication skills. Must be flexible to adjust work schedule to meet needs of business. Must have reliable transportation. Must be able to stand and walk for extended periods of time.

Keywords: Sears Holdings Corporation, Chicago , Home Improvement Consultant, Professions , Chicago, Illinois

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