AV Support Technician

Company: Forbes Technical Consulting
Location: Chicago
Posted on: February 25, 2021

Job Description:

AV Support TechnicianLocation: Chicago, ILType: Fulltime, PermContact: Mary at mnugent@forbest.comRequired Skills:* The AV Support Technician--is responsible for providing technical hardware and software support for the Firm's Conference facilities. Provides AV Technical Support to users by performing the following duties:* Setup, test, maintain, operate, and tear down all audiovisual (AV) and videoconference (VTC) equipment, e.g., video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and control systems. Provide best effort assistance to fulfill any multimedia technical needs as assigned.* Provide basic in room PC, laptop, email, wireless internet access and PowerPoint setup support. Coordinate with Service Desk for advanced support, if required.* Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues.* Provide consultation and education to all levels of end users on presentation technology equipment. Troubleshoot AV and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).* Perform regular testing of all AV and VTC equipment, as well as other Conference Center technical systems, e.g., wireless Internet access, shade controls, light controls.* Perform regular preventive maintenance checks for all AV and VTC equipment. Maintain an appropriate inventory of spare AV and VTC equipment and parts.* Maintain conference room integrity and escalate housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.* Respond to and resolve Service Desk calls as escalated, including working with vendors to resolve complex problems.* Using a variety of means, maintain a high level of current awareness of new technologies and technology trends associated assigned applications and areas of discipline.* Provide asset management of all AV and VTC equipment.* Perform AV and VTC equipment moves, changes and exchanges.* Perform or facilitate repairs of AV and VTC equipment.* Provide best effort assistance to fulfill any audiovisual technical requirements as assigned.* Assist with special projects and/or other duties, as requiredRequired:.* High School diploma or equivalent.* AV and presentation technologies experience in a professional environment.* Experience in a customer service role--in a professional environment.* Working knowledge of the operation and troubleshooting of AV and videoconferencing related technology.* Working knowledge of Microsoft Office Suite applications (Word, Excel, PowerPoint, and Outlook).* Working knowledge of WebEx, Zoom, GoToMeeting, Abode Connect, or similar Web conferencing and/or Webcasting applications.* Knowledge and understanding with Tandberg/Cisco, Crestron.* Strong dedication to customer service with exceptional communication skills.Contact:Mary NugentSenior Recruiting ConsultantForbes Technical Consulting LLCChicago, IL 60654mnugent@forbestc.com

Keywords: Forbes Technical Consulting, Chicago , AV Support Technician, Professions , Chicago, Illinois