AV Support Technician
Company: Forbes Technical Consulting
Location: Chicago
Posted on: February 25, 2021
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Job Description:
AV Support TechnicianLocation: Chicago, ILType: Fulltime,
PermContact: Mary at mnugent@forbest.comRequired Skills:* The AV
Support Technician--is responsible for providing technical hardware
and software support for the Firm's Conference facilities. Provides
AV Technical Support to users by performing the following duties:*
Setup, test, maintain, operate, and tear down all audiovisual (AV)
and videoconference (VTC) equipment, e.g., video data projection
systems, computers, audio- and videoconference equipment,
microphones, video cameras, audio systems, and control systems.
Provide best effort assistance to fulfill any multimedia technical
needs as assigned.* Provide basic in room PC, laptop, email,
wireless internet access and PowerPoint setup support. Coordinate
with Service Desk for advanced support, if required.* Execute all
aspects of videoconferences including call set up, end user
training, troubleshooting, and follow through on escalation of
issues.* Provide consultation and education to all levels of end
users on presentation technology equipment. Troubleshoot AV and
videoconferencing related technology (various projectors, control
systems, audio and videoconferencing).* Perform regular testing of
all AV and VTC equipment, as well as other Conference Center
technical systems, e.g., wireless Internet access, shade controls,
light controls.* Perform regular preventive maintenance checks for
all AV and VTC equipment. Maintain an appropriate inventory of
spare AV and VTC equipment and parts.* Maintain conference room
integrity and escalate housekeeping and technical issues outside of
AV and conferencing technology and applications to appropriate
department.* Respond to and resolve Service Desk calls as
escalated, including working with vendors to resolve complex
problems.* Using a variety of means, maintain a high level of
current awareness of new technologies and technology trends
associated assigned applications and areas of discipline.* Provide
asset management of all AV and VTC equipment.* Perform AV and VTC
equipment moves, changes and exchanges.* Perform or facilitate
repairs of AV and VTC equipment.* Provide best effort assistance to
fulfill any audiovisual technical requirements as assigned.* Assist
with special projects and/or other duties, as requiredRequired:.*
High School diploma or equivalent.* AV and presentation
technologies experience in a professional environment.* Experience
in a customer service role--in a professional environment.* Working
knowledge of the operation and troubleshooting of AV and
videoconferencing related technology.* Working knowledge of
Microsoft Office Suite applications (Word, Excel, PowerPoint, and
Outlook).* Working knowledge of WebEx, Zoom, GoToMeeting, Abode
Connect, or similar Web conferencing and/or Webcasting
applications.* Knowledge and understanding with Tandberg/Cisco,
Crestron.* Strong dedication to customer service with exceptional
communication skills.Contact:Mary NugentSenior Recruiting
ConsultantForbes Technical Consulting LLCChicago, IL
60654mnugent@forbestc.com
Keywords: Forbes Technical Consulting, Chicago , AV Support Technician, Professions , Chicago, Illinois
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