Help Desk Technician
Company: TEKsystems
Location: Chicago
Posted on: April 10, 2021
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Job Description:
Description: We have an opening for a helpdesk technician due to
a person on their team going on medical leave. This individual work
onsite providing support to end users at their corporate locations
and for the end users at the Medical Center. They have a fast paced
environment and will need to be comfortable taking 50-75 calls/day.
Additional Responsibilities: --- Respond to, diagnose and resolve
via telephone, email and remote connectivity--- Troubleshoot
first-level requests and issue related to workstation hardware and
software, mobile devices, network connectivity, and audio, video,
and web conferencing systems.--- Perform account administration,
software installation, and other routine activities. Coordinate the
escalation of complex and/or high priority issues related to the
support of company information systems.--- Active directory - Reset
passwords & create new accounts Feedback From the Manager: --- MS
Office (specifically Outlook) & Windows 7 support -Ideally would be
looking for someone with previous health care experience and
familiar with Epic -Work in a fast paced environment (50-75
call/fay --- Excellent Customer service & communication skills
Skills: Windows 7, Windows 10, Hardware Support, Imaging Equipment,
Office 365, Ms Office Suite, Active directory, Service desk, Help
desk, A+, Customer service, Ticketing system, Windows, Technical
support, Remote support, Password reset, Outlook Top Skills
Details: Minimum of 3 years of Helpdesk/ Remote support exp
Mandatory they have exp with ServiceNow Troubleshoot MS Office &
WIn 7/10 issues Password resets Additional Skills & Qualifications:
Go-getter mentality, demonstrated that they have showing some
leadership or initiative in their previous roles, superb customer
service, ability to work in a fast paced environment, and ability
to work with executives. Experience Level: Entry Level About
TEKsystems: We're partners in transformation. We help clients
activate ideas and solutions to take advantage of a new world of
opportunity. We are a team of 80,000 strong, working with over
6,000 clients, including 80% of the Fortune 500, across North
America, Europe and Asia. As an industry leader in Full-Stack
Technology Services, Talent Services, and real-world application,
we work with progressive leaders to drive change. That's the power
of true partnership. TEKsystems is an Allegis Group company. The
company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
Keywords: TEKsystems, Chicago , Help Desk Technician, Professions , Chicago, Illinois
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