Help Desk Technician

Company: TEKsystems
Location: Chicago
Posted on: April 10, 2021

Job Description:

Description: We have an opening for a helpdesk technician due to a person on their team going on medical leave. This individual work onsite providing support to end users at their corporate locations and for the end users at the Medical Center. They have a fast paced environment and will need to be comfortable taking 50-75 calls/day. Additional Responsibilities: --- Respond to, diagnose and resolve via telephone, email and remote connectivity--- Troubleshoot first-level requests and issue related to workstation hardware and software, mobile devices, network connectivity, and audio, video, and web conferencing systems.--- Perform account administration, software installation, and other routine activities. Coordinate the escalation of complex and/or high priority issues related to the support of company information systems.--- Active directory - Reset passwords & create new accounts Feedback From the Manager: --- MS Office (specifically Outlook) & Windows 7 support -Ideally would be looking for someone with previous health care experience and familiar with Epic -Work in a fast paced environment (50-75 call/fay --- Excellent Customer service & communication skills Skills: Windows 7, Windows 10, Hardware Support, Imaging Equipment, Office 365, Ms Office Suite, Active directory, Service desk, Help desk, A+, Customer service, Ticketing system, Windows, Technical support, Remote support, Password reset, Outlook Top Skills Details: Minimum of 3 years of Helpdesk/ Remote support exp Mandatory they have exp with ServiceNow Troubleshoot MS Office & WIn 7/10 issues Password resets Additional Skills & Qualifications: Go-getter mentality, demonstrated that they have showing some leadership or initiative in their previous roles, superb customer service, ability to work in a fast paced environment, and ability to work with executives. Experience Level: Entry Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Chicago , Help Desk Technician, Professions , Chicago, Illinois