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IT Support Technician

Company: Crate & Barrel
Location: Northbrook
Posted on: November 22, 2021

Job Description:

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making-and our story is still unfolding.We're here for it. We think you should be too. We're looking for a driven professional with an inclusive mindset to join our team as a IT Support Technician...The IT Technician provides all levels of support for key technologies for the Distribution Center including: all desktops and laptops, hand held devices, and printers. The Support Technician is the single point of contact that provides hands-on floor support for all technology. Provide all levels of support for hardware and software at their locationWhat you'll do...+ Complete and close incidents and work orders in a timely manner.+ Update incidents and service requests within agreed response times.+ Keep coworkers informed of the status of their tickets.+ Ensure follow-up is performed.+ Meet all productivity and quality goals as measured by the department.+ Drive resolution of systemic issues related to all facets of technology including: hardware, software, network, telephony, application, etc.+ Establish, develop, and maintain key business relationships at assigned location(s).+ Ensure that all phases of technology support including installations, upgrades, hardware, software, peripherals, etc. are properly coordinated, monitored, tracked, and resolved for corresponding location.+ Engage third party support as needed and escalate critical issues appropriately.+ Lead on site technology projects.What you'll bring...+ 3 - 5 years experience providing remote and in-person desktop/walk-up support in an enterprise or retail environment+ Position requires: working both Saturday and Sunday, flexibility with quantity of weekly hours (30-40)+ Ability to work autonomously with minimal supervision as the single point of contact onsite+ Strong attention to detail and interpersonal skills+ Communicate effectively and efficiently with all company associates and business units including executive leadership+ Position will be based out or our Romeoville Distribution Center+ Minimal travel+ Good written and verbal language skills (English)+ We do not sponsor applicants for work visas for this positionEuromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Keywords: Crate & Barrel, Chicago , IT Support Technician, Professions , Northbrook, Illinois

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