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Helpdesk Support Technician

Company: The Chefs' Warehouse
Location: Chicago
Posted on: January 17, 2022

Job Description:

At Chefs Warehouse we are an industry leader in food distribution!We have a distinct competitive advantage in serving our customers because of our extensive selection of distinctive and hard-to-find specialty and center-of-the-plate food products,What's on our menu?Enticing Appetizers:A culture that is full of flavor and inviting! Creating an environment of belonging, where everyone is welcome!Delivering our best in everything we doWe are committed to high quality food and dedicated to a positive team culture.Divine Entrees:Paid Vacations, Paid HolidaysHealth, Dental and Medical BenefitsWeekly payLife Insurance5% above cost for our high-quality food productsEmployee discounts for travel and events.401kWhat's for Dessert?The icing on the cake---.The safety of our employees is our priority!WE have created essential guidelines to assure we are following CDC regulations!Helpdesk Support TechnicianJob is based in Chicago, IL with some travel required.Summary:The Chefs' Warehouse is seeking a customer service-oriented Helpdesk Support Technician to provide Level 1 & Level 2 support to internal employees with hardware and software issues. The candidate will troubleshoot and resolve technical issues via phone using remote access technologies or in person. The candidate will be required to work independently with little or no supervision. The candidate must have the ability to prioritize open issues.Responsibilities:---Provide customer service and support to employees with software and hardware issues---Monitoring support tickets using a ITSM ticketing system---Identify and escalate issues that require other IT groups to complete---Document and maintain computer inventory using asset management system---Provide training on an individual basis or small group---Proactively identify trending issues, work with support staff to automate solutions when possible.---Support Warehouse Management Devices and Technologies such as RF Scanners, Voice Picking Devices & Headsets, and Label Printers---Will participate in after hour on call rotation---Support of portable devices - iPhones/iPads and Android Devices using Enterprise Mobility Management software---Active Directory - Creating Accounts, Experience working with Group Policies---Manage Office 365 Email Accounts and Distribution Groups---Troubleshoot Wi-Fi network and VPN connections---Add/removes from Mitel VOIP systemDesired Skills:---Ability to systematically troubleshoot complex issues over the phone as well as in person---Must be customer service orientated---Must provide timely resolution of all issues---Basic understanding of networking concepts---Problem solving skills and a desire to learnQualifications & Experience:---Prior customer service experience is desired---1-3 years prior helpdesk experience---Experience with desktop imaging technologies---Working knowledge of Active Directory, Office 365, Microsoft Teams, MFA, and Azure---Knowledge of Windows 10, MS Office 365, Cisco VPN, Endpoint Detection and Response Software, Virus Removal tools---Experience with Motorola RFID Readers and Zebra Label printers preferable but not required---Associate degreeorbachelor's degree (B. A.) from four-year college or university---Any M365 certification is a plus#IND1The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Keywords: The Chefs' Warehouse, Chicago , Helpdesk Support Technician, Professions , Chicago, Illinois

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